Redeployment Technician

Job Title:

Entry-Level Redeployment Technician

Location:

Norcross, GA

• Receive material into stock following company and customer standards.
• Identify the manufacturer model numbers of used equipment.
• Triage customer hardware for redeployment, ensuring condition and functionality meet specified requirements.
• Troubleshoot and diagnose issues with customer hardware.
• Clean and package equipment for redeployment.
• Adhere to customer contracts for warranty, third‑party, or internal repairs.
• Process RMA, warranty, and disposal orders.
• Perform repairs and maintenance of equipment and parts according to contracts.
• Maintain accurate inventory and triage records as per company and customer expectations.
• Communicate effectively with management regarding customer equipment and needs.
• Handle devices safely to prevent damage during repair and processing.
• Follow safety guidelines for the depot repair area.
• Assist in maintaining the depot repair area.
• Perform other work‑related duties as assigned by management.

• Strong technical and problem‑solving skills.
• Excellent communication skills.
• Ability to work independently and prioritize tasks effectively.
• Ability to communicate effectively with team members and collaborate across departments.
• Physical stamina and ability to lift and move heavy objects as needed.
• Maintain a professional appearance and attitude.
• Able to read and understand repair and specification documentation.
• High School Diploma or equivalent required.
• Experience with Microsoft Excel (Preferred).
• Experience with Microsoft Outlook (Preferred).
• CompTIA A+ (Preferred).
• Able to stand or sit for long periods of time.
• Able to report to work at the scheduled time.

• 401k with employer matching and Profit Sharing
• Medical, Dental, Vision, Life and Disability Insurance Benefits
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Critical Illness and Accident Insurance
• Pet Insurance
• Bark – Parental controls to ensure online safety for kids
• Norton Life Lock Identity Protection
• Employee Discount Program