Floor Tech - Hilton Norfolk The Main

Responsibilities

Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.
• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.
• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene
• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”
• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.
• Use your tools. Use the approved tools and checklists to complete assigned tasks.
• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.
• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.
• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.
• Support the Team:
  Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.
• Other duties as assigned.
• Operate heavy machinery such as a floor buffer
• Use of specialized, power equipment
• Perform preventative maintenance check on all equipment prior to use.
• Floors care, including routine mopping (dry and damp), buffing and burnishing on hard surface floors and stairwells.
• Vacuuming, shampooing, bonneting and extracting carpets, stairwells and upholstery.
• Wall cleaning in the areas where the floor equipment is used.
• Maintenance of floor care equipment
• Clean designated areas in the prescribed manner while following safety & security procedures.
• Polish furniture & lamps inspecting proper working condition of items.
• Cleaning with proper chemicals & tools, inspecting all furniture for tears, rips & stains.
• Remove debris from designated public areas including emptying garbage containers, ash urns & trays.
• Dusting pictures, frames, mirrors & remove dust, dirt & smudges from baseboards, doors & door frames.
• Ensure all telephones are clean & in working order.
• Use designated chemicals, supplies & equipment to clean various floor surfaces removing soil & dirt.
• Replace hand towels, soaps, facial & toilet tissues in public restrooms.
• Respond to guest requests & report any guest issues in a professional & efficient manner to Management.
• Maintain associate restrooms ensuring sinks, mirrors & bathroom stalls are at the highest standard of cleanliness & all garbage is properly disposed of.
• Successfully completes other duties as assigned.

Type Qualification Skill

• Able to read, write & speak basic English.
• Able to understand & apply basic mathematical skills.
• Able to apply common sense understanding to carry out simple one- or two- step instructions.
• Able to deal with standardized situations with only occasional or no variation.

Education HS-GED-Work Programme - or Over seas equivalent is desired. Past work experience in a similar or commensurate skill set - hospitable, prison, military experience.

Experience Demonstrated positive attitude & work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.