Field Service Representative; Pre-Engineered Metal Buildings

Job Description

• Provide insightful feedback and data on recurrent issues to enhance customer service and performance
• Deliver exceptional customer service by responding swiftly and professionally to inquiries from the Builder organization
• Foster and maintain positive customer relationships by actively gathering feedback from both internal and external stakeholders, ensuring ongoing improvements
• Communicate and collaborate effectively with technical teams to address customer needs
• Troubleshoot and resolve technical issues promptly and efficiently
• Regularly generate detailed and analytical service reports
• Collaborate with other departments to identify root causes and implement effective solutions to fulfill customer needs
• Assess customer requirements and offer expert advice and recommendations
• Establish trust-based relationships with customers to ensure long-term satisfaction and loyalty

• A high school diploma or equivalent is required
• Technical education, certifications, or related experience are preferred
• A strong knowledge of Pre-Engineered Metal Buildings (PEMB) and the ability to read blueprints are essential
• Experience in at least two of the following areas is preferable:
  • 5+ years of building erection experience
  • 5+ years in the PEMB industry, particularly in drafting or engineering tasks
  • 5+ years in PEMB manufacturing
  • 5+ years in Field Service or Customer Service roles
• Proficiency in PC-based applications, including Excel, Word, and Oracle, is required
• Exceptional oral and written communication skills are necessary
• The ability to travel periodically (approximately 10%) for on-site visits

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play.

The US base salary range for this full-time position is $70,000-$85,000 + bonus + medical, dental, vision benefits starting day 1 + 401k and PTO. Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

(Full-time is defined as regularly working 30+ hours per week.)

Full-time team members receive medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.
* Full-time is defined as regularly working 30+ hours per week.
** Union programs may vary depending on the collective bargaining agreement.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organization's Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at  or HR

All your information will be kept confidential according to EEO guidelines.

Must be at least 18 years of age to apply.

California Consumer Privacy Act (CCPA) of 2018