Xfinity Retail Service Associate

Job Summary
The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile.

• Mobile Activations & Customer Education – Provide a white-glove experience activating new devices or BYOD to the network, guide customers through tablet setup and connectivity options, support activation and pairing of wearable devices, educate customers on accessories and add‑ons, and demonstrate basic device features to increase confidence.
• Mobile Escalations – Troubleshoot and resolve complex device or service issues, assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery using advanced tools.
• Mobile Support – Assist customers with transferring contacts, emails, and media; provide password resets with credential verification; activate and configure SIM or eSIM; perform in‑depth diagnostics; process returns or exchanges; and assist with warranty claims and replacement processes.
• On‑Demand Delivery, BAPIS & XM Upsell – Fulfill Xfinity Mobile on‑demand deliveries and BAPIS pickups, stage orders accurately, ensure smooth handoff, and identify upsell opportunities for accessories or add‑ons.

• Customer Check‑In – Provide hands‑on demonstrations of devices and features.
• Operations Support – Support store resets for merchandising readiness, maintain visual standards and product placement, inspect back‑of‑house inventory, and ensure cleanliness and security.
• Express Transactions – Facilitate quick device swaps, process equipment returns efficiently, and maintain compliance.

Understand and follow the Comcast Operating Principles. Own the customer experience and promote digital options at every touchpoint. Be an enthusiastic learner and advocate of Comcast products, services, and digital tools. Win as a team through collaboration and openness to new ideas. Participate in the Net Promoter System: huddles, callbacks, and feedback loops. Drive results and operational excellence. Foster and support a culture of inclusion.

Do what’s right for customers, teammates, communities, and investors.

This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or qualifications.

• Communication
• Customer‑Focused
• Professional Integrity
• Resilience
• Self Motivation
• Teamwork
• Workplace Organization

Base Pay: $17.00 per hour. Most sales positions are eligible for a commission under the terms of an applicable plan, while most non‑sales positions are eligible for a bonus. Additional benefits are provided to eligible employees.

High School Diploma / GED (Required)

Relevant certifications, if applicable, are welcome.

0–2 Years of experience in a customer‑service or retail environment.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.