Field Service Engineer - South Region UK

Field Service Technician – Home Based, Covering London Airports Predominantly Permanent Role – Ideal Location within 2‑3 Hours of Stansted/Luton/City

Under limited supervision and usually acting independently, or with the site‑based team, performs a wide variety of technical support activities: installing, troubleshooting, maintaining, and servicing x‑ray and CT‑based security systems at customer sites. Typically handles complex products and problems and may provide technical guidance to lower‑level technicians. Builds and maintains relationships with airports in the region, ensuring unparalleled customer satisfaction through best‑in‑class security and detection products and related professional services.

Duties may change without notice.

• Installing, calibrating, maintaining, testing, troubleshooting, and repairing x‑ray and CT‑based security systems of a highly complex nature.

• Coordinate the planning and delivery of preventative maintenance (PM) services on various types of security search equipment.
• Ensure response times and resolution for corrective maintenance (CMs) are achieved within outlined KPIs and customer SLAs.

• Accurately create, process, and complete work orders against correct timestamps within Salesforce Lightning.
• Record clear, concise information that provides critical business intelligence, contractual performance, and compliance reporting.
• Ensure maintenance reports submitted and information relayed directly to customers is always professional and commercially sensitive.

• Provide excellent customer interface, presentation and communication skills, verbal and written.

• Demonstrate a desire to produce high standards of work and become a member of a small but successful team.

• Build relationships with internal stakeholders to achieve successful completion of projects.

• Follow and promote Group and Company policies and procedures.
• Use Company equipment and personal PPE properly.
• Handle tools, test equipment, spare parts, and system components; lift or manoeuvre items up to 16 kg unaided, and occasionally heavier items using approved lifting aids.
• Apply high levels of personal responsibility, situational awareness, and adherence to Company safety protocols when lone working, including check‑in procedures and use of communication devices.

• Fully understand and always adhere to the Company’s Equality Policy.

• All employees must uphold the Leidos brand with pride and conduct themselves in accordance with Corporate Company Values and Business Ethics at all times.

• Excellent customer interface, presentation, and communication skills, verbal and written.
• Knowledge of complex digital and analog circuitry;
  Linux a plus.
• Knowledge of complex mechanical systems, familiarity with test equipment (DVM and oscilloscope) and experience with high‑voltage and X‑ray producing equipment preferred.
• Team player able to prioritize and work under pressure in a fast‑paced environment with minimal oversight; able to perform multiple activities simultaneously and independently.
• Microsoft 365 proficiency.

• Advanced proficiency in IT systems, Network & PLC diagnostics, and specialised software platforms used in aviation security systems. Hands‑on experience in performing software maintenance, diagnostics, and executing secure in‑field software upgrades to ensure continuous compliance with aviation safety standards and optimal system performance.

Previous experience in all or some of the following areas:

• Security and Detection Systems
• Aviation
• Operating in a global environment
• Member of a small but successful team
• Knowledge of complex digital and analog circuitry
• Solid experience working successfully within a field service environment within a directly applicable industry
• Strong technical knowledge of x‑ray, CT technologies, and company’s products and equipment

• Wide‑ranging technical background
• Previous experience in any of the following areas:
• Automation
• Automotive manufacturing
• Aerospace manufacturing
• Mechanical/material handling
• Conveyor systems
• Pneumatics
• Hydraulics
• Robotics
• Control…