Maintenance & Engineering Manager – Lodge

Maintenance & Engineering Manager

Chetola Resort is seeking an experienced Maintenance & Engineering Manager to lead all engineering, preventive maintenance, and repair operations for the Lodge, including guestrooms, restaurants, meeting and event spaces, spa, fitness center, public areas, pools, and back-of-house facilities.

As a key member of the leadership team, you will ensure our facilities are safe, beautiful, and operating seamlessly while delivering the exceptional guest experience expected of a luxury resort. This hands-on leader develops people, drives operational excellence, and fosters a culture of craftsmanship, accountability, and preventive maintenance.

Working closely with the Maintenance Manager – Condominiums, you'll coordinate resort-wide emergency response, capital planning, and shared engineering resources while maintaining primary responsibility for the Lodge and its associated facilities.

Lodge Maintenance Operations

• Lead the day-to-day maintenance and engineering operations for the Lodge and hotel facilities.
• Supervise, schedule, coach, and develop the Lodge Maintenance team.
• Ensure guestrooms, public spaces, restaurants, spa, meeting rooms, pools, and mechanical spaces remain in excellent condition.
• Champion a culture where preventive maintenance, craftsmanship, and attention to detail ensure guests experience facilities that are consistently clean, safe, functional, and guest-ready.
• Conduct routine inspections, maintain organized engineering work areas, and respond promptly to guest requests, operational emergencies, and critical building system issues.
• Manage small capital improvement projects, guestroom renovations, equipment replacements, and facility upgrades from planning through completion.

Preventive Maintenance

• Develop and oversee a comprehensive preventive maintenance program.
• Oversee routine inspection, testing, and maintenance of: HVAC systems, plumbing systems, electrical systems, guestroom equipment, boilers and hot water systems, kitchen equipment, laundry equipment, pools and spas, and fire and life safety systems
• Monitor work order completion and implement preventive maintenance strategies that maximize equipment reliability, minimize guest disruption, and preserve the appearance of the resort.

Team Leadership

• Hire, train, mentor, and evaluate maintenance associates.
• Conduct regular safety meetings and technical training.
• Coordinate after-hours coverage and on-call schedules.
• Coach team members to deliver service interactions that reflect luxury hospitality standards whenever they encounter guests.
• Build a culture of accountability, craftsmanship, professionalism, and exceptional guest service through coaching, recognition, and continuous development.
• Partner closely with the Maintenance Manager – Condominiums to coordinate staffing, emergency response, shared resources, preventive maintenance initiatives, and resort-wide operational priorities.

Guest Experience

• Respond promptly to guest maintenance requests with professionalism, empathy, and a sense of urgency.
• Resolve guestroom maintenance concerns quickly while minimizing inconvenience and restoring the guest experience whenever possible.
• Partner closely with Housekeeping and Guest Services to maintain room readiness and maximize guest satisfaction.
• Anticipate maintenance needs before they become guest concerns through regular inspections and preventive care.

Vendor & Contractor Management

• Coordinate vendors and contractors, review proposals, ensure compliance with resort safety and quality standards, and minimize disruption to guests and operations.
• Manage inventory of maintenance supplies, tools, and equipment.
• Collaborate with the Maintenance Manager – Condominiums to coordinate vendors, contractors, equipment, and major projects that impact multiple areas of the resort.

Safety & Compliance

• Maintain compliance with all applicable OSHA, fire, health, and building code requirements.
• Oversee fire alarm, sprinkler, emergency lighting, and life safety inspections.
• Conduct regular safety inspections while maintaining accurate engineering documentation and maintenance records.
• Promote a safe work environment throughout the property.

F…