Key Account Manager

RXO is a leading provider of transportation solutions. With cutting‑edge technology at the center, we are revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Compensation for this role is $45,000–$50,000. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.

As a Key Account Manager at RXO, you’ll serve as the primary point of contact and relationship manager for our most important intermodal and drayage clients, ensuring seamless execution across complex supply chains.

• Serve as an advocate and liaison for RXO’s top intermodal and drayage clients, ensuring consistent communication, visibility, and overall customer satisfaction.
• Expand existing customer accounts through strategic relationship development and mode‑specific solutions.
• Collaborate with operations, procurement, and carrier partners to secure competitive terms, including rate negotiations, capacity alignment, and specialized equipment needs (containers, chassis, rail, etc.).
• Maintain a strong understanding of intermodal and drayage networks, including port operations, rail providers, and inland distribution, to proactively meet client needs.
• Manage shipments cradle‑to‑grave, ensuring execution, milestone tracking, and issue resolution across port, rail, and final‑mile delivery.
• Ensure the integrity of each shipment and the RXO brand by following standard processes and best practices.
• Update internal systems and tracking tools throughout the day to maintain accurate reporting, visibility, and performance metrics.
• Monitor billing accuracy, accessorials, and cost controls to ensure efficient and mutually beneficial operations.

• Bachelor’s degree or equivalent related work or military experience.
• 1+ year of professional experience.

• 5+ years of experience in a transportation or logistics environment, preferably with intermodal and drayage exposure.
• Strong understanding of port operations, rail networks, and containerized freight movement.
• Excellent verbal and written communication skills.

• Competitive pay.
• Paid time off: up to 8 holidays, up to 2 floating Diversity Days, 13 days PTO for hourly employees, 15 days PTO for salaried employees, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave.
• 401(k) retirement plan with up to 5% company match.
• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long‑term disability, accidental death and personal loss, business travel, legal services, , accident, critical illness, hospital indemnity.
• Employee Assistance Program (EAP).
• Tuition reimbursement and adoption assistance.
• Tax‑advantaged accounts:
  Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account.
• Health Reimbursement Arrangement.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.