Associate Account Manager, B2B

The Associate Account Manager supports the Senior Account Managers in managing and growing key enterprise accounts. This role will have a hand in strategic proposals, new business and existing sales support, project coordination, monthly reporting, and marketing initiatives. The ideal candidate is highly organized, extremely professional, analytical, and comfortable working in a fast-paced retail environment with multiple stakeholders and timelines.

• Support Senior Account Managers in day-to-day account operations, ensuring multiple projects progress on time and within scope
• Assist in the preparation of pitch decks, client presentations, meeting agendas, product assortments, and pricing proposals
• Maintain accurate and up-to-date account records, contracts and pricing
• Track sales performance, inventory availability, and demand forecasts; flag risks and opportunities proactively
• Draft and manage day-to-day client communications, including meeting recaps, timelines, and action-item follow-ups to ensure accountability
• Monitor invoicing, billing accuracy, and financial remittance in partnership with Care and Finance Teams
• Coordinate product samples, testing, and approvals to ensure quality standards and timely execution
• Assist with local installations, site visits, and onsite client meetings
• Identify and recommend process improvements to enhance account efficiency, scalability, and client experience
• Provide ad-hoc reporting and insights to support account strategy, renewals, and growth opportunities

• Experience supporting strategic retail accounts
• Familiarity with retail buying cycles, assortment planning, and promotional calendars
• Strong analytical skills with attention to detail
• Proactive, solution-oriented mindset
• Ability to handle confidential business and customer information
• Passion for retail, product, and customer experience

• Bachelor’s degree in Business, Merchandising, Retail Management, or a related field preferred
• 2-3 years of experience in retail account support, wholesale sales, sales operations, merchandising, or planning
• Strong organizational skills with the ability to manage multiple deadlines and seasonal priorities
• Excellent written and verbal communication skills
• Proficiency in Microsoft Excel, PowerPoint, and/or Google Workspace; CRM and ERP experience preferred
• Comfort working with data, reports, and sales metrics
• Ability to collaborate cross-functionally in a matrixed retail environment