Manager, Enterprise Portfolio Management

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The Manager, Enterprise Portfolio Management (PMO) is a hands‑on individual contributor role within a startup PMO, responsible for both day‑to‑day PMO administration and strategic portfolio management. This role requires a leader who can operate at both a detailed execution level and a strategic level, with a significant focus on managing and administering the Service Now Strategic Portfolio Management (SPM) module. Prior, hands‑on Service Now SPM experience is critical to success in this position.

The individual will own PMO operations, governance processes, intake workflows, and portfolio reporting, while building a deep understanding of business priorities to deliver meaningful insights, dashboards, and decision support. This role will also help establish a strong PMO foundation with the potential to grow into a team leadership role as the function matures.

• Serve as the primary administrator and business owner of Service Now Strategic Portfolio Management (SPM)
• Perform hands‑on configuration, maintenance, and administration of SPM modules, including demand, project, portfolio, resource, and reporting
• Ensure data accuracy, completeness, and integrity across all SPM records
• Manage workflows, intake forms, approvals, and system governance within Service Now
• Develop and maintain dashboards, scorecards, and executive‑level reporting directly within SPM
• Monitor system usage and drive adoption, usability, and process compliance
• Partner on enhancements while owning day‑to‑day system operations and administration
• Ensure Service Now SPM serves as the single source of truth for portfolio data

• Execute and manage core PMO administrative activities, including portfolio tracking, updates, and documentation
• Own project intake and demand management workflows, ensuring proper documentation, evaluation, and approvals
• Prepare and distribute governance materials, status reports, and executive presentations
• Coordinate governance forums, track decisions, and follow up on action items
• Maintain and enforce PMO standards, templates, and processes
• Ensure high‑quality data inputs and reporting consistency across the portfolio
• Drive operational discipline and adherence to PMO processes across stakeholders

• Build and maintain dashboarding and reporting within Service Now SPM
• Translate portfolio data into clear, actionable insights for leadership
• Provide visibility into portfolio health, delivery performance, risks, and dependencies
• Support Monthly Business Reviews and planning cycles through data‑driven reporting
• Deliver portfolio analysis and recommendations to support prioritization decisions

• Partner with business and IT leaders to understand priorities and ensure alignment of investments to strategy
• Support portfolio prioritization and governance decision‑making
• Provide insight into trade‑offs, capacity constraints, and investment impacts
• Help shape and evolve PMO governance and operating model

• Track and manage demand intake pipeline and backlog
• Support capacity planning and resource visibility through accurate data and reporting
• Highlight resource constraints and delivery risks to leadership

• Contribute to building a scalable PMO in a startup environment
• Identify and implement opportunities for process improvement and automation
• Support the future development of a team of project managers and analysts

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