Manager, Enterprise Portfolio Management

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Position Summary The Manager, Enterprise Portfolio Management (PMO) is a hands-on individual contributor role within a startup PMO, responsible for both day-to-day PMO administration and strategic portfolio management.

This role requires a leader who can operate at both a detailed execution level and a strategic level, with a significant focus on managing and administering the Service Now Strategic Portfolio Management (SPM) module. Prior, hands-on Service Now SPM experience is critical to success in this position.

The individual will own PMO operations, governance processes, intake workflows, and portfolio reporting, while building a deep understanding of business priorities to deliver meaningful insights, dashboards, and decision support. This role will also help establish a strong PMO foundation with the potential to grow into a team leadership role as the function matures.

Key Responsibilities Service Now  SPM Ownership & Administration (Critical Focus)
Serve as the primary administrator and business owner of Service Now Strategic Portfolio Management (SPM)
Perform hands-on configuration, maintenance, and administration of SPM modules, including demand, project, portfolio, resource, and reporting

Ensure data accuracy, completeness, and integrity across all SPM records

Manage workflows, intake forms, approvals, and system governance within Service Now Develop  and maintain dashboards, scorecards, and executive-level reporting directly within SPMMonitor system usage and drive adoption, usability, and process compliance

Partner on enhancements while owning day-to-day system operations and administration

Ensure Service Now SPM serves as the single source of truth for portfolio dataPMO Operations & Administration (Primary Day-to-Day Work)
Execute and manage core PMO administrative activities, including portfolio tracking, updates, and documentation

Own project intake and demand management workflows, ensuring proper documentation, evaluation, and approvals

Prepare and distribute governance materials, status reports, and executive presentations

Coordinate governance forums, track decisions, and follow up on action items

Maintain and enforce PMO standards, templates, and processes

Ensure high-quality data inputs and reporting consistency across the portfolio

Drive operational discipline and adherence to PMO processes across stakeholders

Portfolio Reporting & Strategic Insights Build and maintain dashboarding and reporting within Service Now SPMTranslate portfolio data into clear, actionable insights for leadership

Provide visibility into portfolio health, delivery performance, risks, and dependencies

Support Monthly Business Reviews and planning cycles through data-driven reporting

Deliver portfolio analysis and recommendations to support prioritization decisions

Strategic Portfolio Management & Business Partnership Partner with business and IT leaders to understand priorities and ensure alignment of investments to strategy

Support portfolio prioritization and governance decision-making

Provide insight into trade-offs, capacity constraints, and investment impacts

Help shape and evolve PMO governance and operating model

Resource & Demand Coordination Track and manage demand intake pipeline and backlog

Support capacity planning and resource visibility through accurate data and reporting

Highlight resource constraints and delivery risks to leadershipPMO Growth & Evolution Contribute to building a scalable PMO in a startup environment

Identify and implement opportunities for process improvement and automation

Support the future development of a team of project managers and analysts

Qualifications

Experience…