Patient Scheduling Coordinator - Russian Speaking

Why USA Clinics Group?

Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we’ve grown into the nation’s largest network of outpatient vein, fibroid, vascular, and prostate centers, with 170+ clinics across the country. Our mission is simple: deliver life-changing, minimally invasive care, close to home.

• 🚀 Rapid career advancement
• 💼 Competitive compensation package
• 🤝 Positive, team-oriented environment🏥 Work with cutting-ed technology
• 🌟 Make a real impact on patients’ lives📈 Join a fast-growing, mission-driven company

Are you a persuasive and results-driven call center professional? As a Bilingual Patient Scheduling Coordinator – Patient Engagement & Retention, you will play a vital role in connecting patients with essential medical care. In this fast-paced, target-driven environment, you will engage with potential and existing patients, overcome objections, and confidently schedule appointments.

If you thrive in a dynamic setting, enjoy interacting with people, and want to be part of a growing, stable organization—apply online today!

No medical experience? No problem! We provide comprehensive training to ensure you feel confident in assisting patients effectively.

• Location:
  
  Northbrook, IL
• Schedule:
  
  Full-time, Monday through Friday
• Bilingual
  
  Required:
  
  English & Russian
• Compensation: $20-$23/hr based on experience and qualifications.

• Handle inbound and outbound calls in a high-volume environment.
• Use persuasive communication techniques to overcome objections and secure patient appointments.
• Present a positive, professional, and energetic approach to patients.
• Meet and exceed key performance metrics (KPIs) related to scheduling and retention.
• Educate patients on services, benefits, and appointment details.
• Proactively follow up with patients to ensure continued care and appointment attendance.
• Resolve patient concerns efficiently while maintaining a high level of customer service.
• Accurately enter patient information and schedule appointments in the system.
• Work collaboratively with the team to drive patient engagement and retention.
• Adhere to scripts, decision trees, and compliance protocols.
• Additional duties as required.

• Prior experience in customer engagement or a retention-driven call center environment.
• Strong persuasive skills with the ability to handle objections and convert calls into scheduled appointments.
• Minimum 1+ years of call center experience in customer service, retention, or a similar role.
• Exceptional communication skills, both verbal and written.
• Strong organizational, data entry, and follow-up skills.
• Proficiency in Word, Excel, and call center systems.
• Ability to empathize with patients while confidently guiding them toward a solution.
• Must follow scripts and decision trees as required.
• Adaptability to a fast-paced, target-driven environment.
• Regular, consistent, and punctual attendance.
• Experience in the medical industry is highly preferred.

• Health insurance (medical, dental, vision)
• Retirement Plan
• Paid time off (PTO) (vacation, sick)

If you have a persuasive communication style, a passion for customer engagement, and the ability to drive results, we want to hear from you! Apply today to make a difference in patients’ lives while growing your career.