Customer Support Coordinator

Job Title: Customer Support Coordinator – Hybrid

Location (city, state): Northbrook, IL

Pay: $24/hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Our client is an association/nonprofit organization focused on advancing excellence within its field. They offer a collaborative, supportive culture with strong emphasis on learning, development, and employee engagement.

Job Description:

The Customer Support Coordinator will provide front-line support for customers with billing and finance-related questions while managing a high volume of inbound calls and performing accurate data entry. This role is ideal for a customer-focused professional who enjoys building relationships and resolving issues efficiently.

Key Responsibilities:

• Answer inbound calls related to invoices, refunds, tax questions, and general billing inquiries
• Assist customers in understanding invoice details and charges
• Provide invoice copies, statements, credit documentation, and other requested records
• Set up electronic invoice delivery and update tax-exempt status
• Enter and maintain accurate case and customer data in Salesforce
• Escalate complex or specialized issues to senior team members
• Deliver professional, friendly customer service on every interaction

Qualifications:

• 2+ years of corporate customer service experience
• High school diploma or equivalent
• Proficiency with MS Office (Outlook, Excel, Word)
• Salesforce experience preferred
• Basic understanding of invoices or finance terminology a plus
• Strong communication, organizational, and data entry skills
• Supportive, close-knit team
• Training provided
• Organization promotes learning, development, and career growth

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.