Customer Care Specialist

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Busy Cardiac monitoring office seeks experienced Customer Care specialist to address all of our client's needs. Must be diiligent in bringing resolutions to concerns, providing of results, and establishing communication. Wage is commisurate with experience and ability to prioritize patient satisfaction. This is an in-office position.

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

We are seeking a Customer Service Specialist to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Use best practice in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend trainings to maintain up-to-date skills and knowledge

• College education preferred, Associates is ok
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively
• Healthcare background 3-5 years is required.
• This is an in office job in Northbrook, IL