Dispatcher, Customer Service​/HelpDesk

Over 55 Years of Family Integrity. Irv Hirsch started AA Service Co. Heating & Cooling in the early 1960’s out of his garage and built it into a thriving enterprise through hard work, a can-do attitude and the highest level of business and personal integrity. He knew all along that business is personal. He knew people do business with people they trust, people they can count upon when they have a problem, people who will stand behind their work.

Information & Communications

24-hour emergency dispatch center guarantees access when customers need it most. Call our main phone number anytime and you will be provided with 24 hour service 365 days a year, from a real person.

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating, air conditioning, and electrical systems. Do you have strong organizational, customer service, and problem-solving skills? Do you like working in a fast-paced environment and meeting the changing needs of the home service business and its customers? Then we want to talk to you.

The Dispatcher will work in the Northbrook, IL office with the other Dispatchers and Customer Service Reps. The Dispatcher will handle the day-to-day interactions with the customers and will be a valued player in support of the company’s growth.

• Coordinating and scheduling a team of field service technicians in a fast-paced service organization.
• Daily scheduling of field service technicians.
• Direct interaction with customers in need of service.
• Answering inbound calls.
• Making outbound calls to schedule service and solicit customers for future business.
• Dispatching technicians to jobs.
• Helping team members with side tasks.
• Maintaining customer database.
• Providing BEST IN CLASS customer service.

• 1 – 5 years of customer service experience.
• Desire to achieve goals, both personal and professional.
• Hard work ethic and willingness to work overtime when necessary.
• Strong team mentality.
• Experience in a customer service role where the phrase “customer first” was practiced daily.
• Experience with Service Titan system is a bonus.

• Competitive salary with future bonus opportunities.
• Medical, Vision, and Dental Insurance.
• Paid vacation and holidays.
• 401(k) with employer match.
• Short-term and long-term disability.
• Life insurance.

Job Type: Full-time

$23 – $27 an hour