Patient Scheduling Coordinator - Spanish Speaking

Position Summary

As a Patient Scheduling Coordinator, you will play a vital role in connecting patients with essential medical care. In this fast‑paced, target‑driven environment, you will engage with potential and existing patients, overcome objections, and confidently schedule appointments. If you thrive in a dynamic setting, enjoy interacting with people, and want to be part of a growing, stable organization, this role offers comprehensive training to ensure you feel confident in assisting patients effectively.

• Location:
  
  Northbrook, IL
• Schedule:
  
  Full‑time, Monday through Friday
• Bilingual Required (Fluent in English & Spanish)
• Compensation: $20‑$23 per hour based on experience and qualifications

• Handle inbound and outbound calls in a high‑volume environment
• Present a positive, professional, and energetic approach to patients
• Meet and exceed key performance metrics (KPIs) related to scheduling and retention
• Educate patients on services, benefits, and appointment details
• Proactively follow up with patients to ensure continued care and appointment attendance
• Resolve patient concerns efficiently while maintaining a high level of customer service
• Accurately enter patient information and schedule appointments in the system
• Work collaboratively with the team to drive patient engagement and retention
• Adhere to scripts, decision trees, and compliance protocols
• Perform additional duties as required

• Prior experience in customer engagement or a retention‑driven call‑center environment
• Minimum 1+ years of call‑center experience in customer service, retention, or a similar role
• Exceptional communication skills, both verbal and written
• Strong organizational, data entry, and follow‑up skills
• Proficiency in Word, Excel, and call‑center systems
• Ability to empathize with patients while confidently guiding them toward a solution
• Must follow scripts and decision trees as required
• Adaptability to a fast‑paced, target‑driven environment
• Regular, consistent, and punctual attendance
• Experience in the medical industry highly preferred

• Health insurance (medical, dental, vision)
• Retirement plan
• Paid time off (PTO: vacation, sick)