Facility Support Specialist

Job Description

What you will do:

• Customer Delight:
  Engage with nursing homes daily via the phone, email, and text, and make sure all questions are addressed in a timely fashion
• Escalation management:
  Help assure facilities that we are doing the best job we can by resolving issues that arise
• Technology management:
  Work with our technology platform in Salesforce to determine the appropriate next action to be taken, and ensure that all the information is entered in our platform on a timely, consistent basis
• Information gathering:
  Conduct outbound calls with both Physicians and Nursing Homes to make sure they have all the information they need for a visit
• Partnering with the Logistics Coordinator:
  Relay scheduling changes back to our Logistics Coordinators
• Consent Form Gathering:
  Make sure all the patients that are eligible for a visit submit the proper paperwork, so our doctors can see them

What we are looking for:

• Individuals who take great pride in helping elderly patients receive the care they need
• High School diploma or equivalent required, College Degree preferred
• 2+ Years' experience in a Customer Service role (retail, restaurant, hospitality, call center)
• Strong written and verbal communication skills
• Detail oriented individuals who are team players and self-starters
• Experience with Salesforce preferred
• Experience with EMR / EHR preferred

What's in it for you:

• Medical benefits for Full-time staff
• 401(k) plan with company match
• Two weeks paid days off including vacation and sick time
• 6 paid holidays
• Annual incentive pay based on your performance on top of your base pay
• Robust ongoing training and development programs
• Relaxed dress code

All your information will be kept confidential according to EEO guidelines.