On-Call Concierge

Job Description

When you work at The Lodge of Northbrook, you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary company – one that's investing in the future of senior living by investing in you. Don't just do a job. Be part of an extraordinary life!

The Lodge of Northbrook is recruiting for a hospitality focused On-Call Concierge. This role is responsible for meeting and greeting residents, guests, prospective employees, suppliers, vendors, and outside service providers in a warm and professional manner on a daily basis. They are the first face someone sees when visiting our community!

Starting Pay: $18 per hour

Available

Shifts:

This is an on-call position with shifts available Monday–Friday from 3:30 p.m. to 9:00 p.m. and weekends from 10:00 a.m. to 2:00 p.m. Flexibility to work these hours is required.

Here are a few of the daily responsibilities of a Concierge:

• Provide ongoing telephone coverage.
• Solve issues presented by residents, guests, vendors, and suppliers in a manner so that both the organizational objectives are met, as well as the individuals feel they were served appropriately. Keep difficult situations from escalating.
• Accept delivery packages, document receipt of packages in log book, and notify the resident (recipient) of delivery
• Prepare maintenance work orders as requested by residents and staff
• Assist the Business Office Manager with projects/assignments.

Here are a few of the qualifications we need you to have:

• High school diploma or general education degree (GED) required
• Familiarity with Microsoft Office Suite products
• Must demonstrate excellent telephone communication skills

If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you!

EEO Employer