Patient Scheduling Coordinator - Polish Speaking

Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we've grown into the nation's largest network of outpatient vein, fibroid, vascular, and prostate centers, with 170+ clinics across the country. Our mission is simple: deliver life-changing, minimally invasive care, close to home.

• Rapid career advancement
• Competitive compensation package
• Positive, team-oriented environment
• Work with cutting‑edge technology
• Make a real impact on patients' lives
• Join a fast-growing, mission-driven company

As a Patient Scheduling Coordinator, you will play a vital role in connecting patients with essential medical care. In this fast-paced, target-driven environment, you will engage with potential and existing patients, overcome objections, and confidently schedule appointments.

If you thrive in a dynamic setting, enjoy interacting with people, and want to be part of a growing, stable organization—apply online today!

No medical experience? No problem! We provide comprehensive training to ensure you feel confident in assisting patients effectively.

• Location:
  
  Northbrook, IL
• Schedule:
  
  Full-time, Monday through Friday
• Bilingual Required (Fluent in English & Polish)
• Compensation: $20-$23/hr based on experience and qualifications

• Handle inbound and outbound calls in a high-volume environment
• Present a positive, professional, and energetic approach to patients
• Meet and exceed key performance metrics (KPIs) related to scheduling and retention
• Educate patients on services, benefits, and appointment details
• Proactively follow up with patients to ensure continued care and appointment attendance
• Resolve patient concerns efficiently while maintaining a high level of customer service
• Accurately enter patient information and schedule appointments in the system
• Work collaboratively with the team to drive patient engagement and retention
• Adhere to scripts, decision trees, and compliance protocols
• Additional duties as required

• Prior experience in customer engagement or a retention-driven call center environment
• Minimum 1+ years of call center experience in customer service, retention, or a similar role
• Exceptional communication skills, both verbal and written
• Strong organizational, data entry, and follow-up skills
• Proficiency in Word, Excel, and call center systems
• Ability to empathize with patients while confidently guiding them toward a solution
• Must follow scripts and decision trees as required
• Adaptability to a fast-paced, target-driven environment
• Regular, consistent, and punctual attendance
• Experience in the medical industry is highly preferred

• Health insurance (medical, dental, vision)
• Retirement Plan
• Paid time off (PTO) (vacation, sick)