Inside Sales​/Customer Service - HVAC​/Plumbing

Job Opportunity

Bornquist, one of the premier Manufacturer's Reps in the Chicagoland area, has built dominant brand name recognition for every product that it represents in the Commercial, Industrial, HVAC, and Plumbing markets in Northern Illinois. We offer competitive pay, benefits, and a friendly work environment for all employees. We focus on professional development by providing the necessary training for all employees to remain up-to-date on all our manufacturers and current technologies.

We believe our employees and customers will recognize us as a leader in our industry and a valuable resource!

We invite you to apply to be a part of our winning team!

We are an Equal Opportunity

Employer:

disability/veteran.

Benefits:
Medical (HMO, HSA & PPO options), Dental, Vision, Generous Profit Sharing and 401k Program, Short Term & Long Term Disability, Employee Assistance Program, Employee Discounts through ADP Life Mart/Life Care, Paid Time Of

This position is responsible for interacting with customers to provide information in response to inquiries about products and/or services and to address and resolve customer issues. Inside Sales Representatives also enter and release orders obtained via phone, fax, e-mail and Outside Sales. Additionally, this position also assists in less technical product and system troubleshooting and replacement parts identification.

Duties and Responsibilities:

• Confer with customers by telephone, fax or email to provide pricing, availability and technical information about products and/or services.
• Take, enter, change, expedite and cancel customer orders as required.
• Work with engineers to ensure approval of submittals before final release of projects. Once approved, release jobs for order in our enterprise software.
• Create and processes quotes using manufacturer's and supplier's software/ecommerce sites as necessary.
• Work with customers and Purchasing Agent to process non-warranty return material requests.
• Process A/R debit and credit memo requests to resolve billing issues.
• Work with sales, purchasing, service department, warehouse, suppliers and customers as necessary to ensure resolution of customer concerns or issues.
• Record in CRM system details of customer interactions or transactions, quotes, inquiries, complaints, or comments, as well as actions taken.
• Build and maintain relationships with manufacturers, suppliers, engineers, contractors, end users and wholesalers.
• Monitors open order reports available in ERP to ensure timely closure of customer orders
• Perform other related duties as assigned by management.

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience is preferred.
• Computer skills required:
  Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general internet functionality required. Proficiency utilizing Enterprise software preferred (Prophet 21 by Epicor). Training can be provided.
• Other skills required:
  Excellent customer service skills with a strong desire to go above and beyond to exceed customer expectations. Strong mechanical aptitude and understanding of the systems and equipment technicians are working on and the tools they use. Talking to others to convey information effectively. Resolving conflicts, hiring, developing and motivating employees. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  
  The ability to accurately assess customer needs, meeting quality standards for services and evaluation of customer satisfaction.

• Diversity - Demonstrates knowledge of EEO policy;
  Shows respect and sensitivity for cultural differences;
  Educates others on the value of diversity;
  Promotes a harassment-free environment;
  Builds a diverse workforce.
• Ethics - Treats people with respect;
  Keeps commitments;
  Inspires the trust of others;
  Work…