Front Desk Customer Engagement Specialist - Bernard Weinger JCC

Reports to (title): Manager, Customer Experience

Customer Engagement

• Own “One J” message, agency mission and integrates these into their daily interactions with the community members we serve.
• Work closely with the Manager, Bernard Weinger to create and maintain a warm, welcoming ambiance in common areas, ensuring appearance and upkeep of the space; possess a driving passion for creating a positive experience.
• Greet every person who enters the building; foster positive relationships.
• Act as a concierge for staff and guests; remain up to date on JCC website; proactively stay informed of all offerings at your location and agency initiatives; up and cross-sell, guide members in program offerings; field JCC Fitness membership inquiries and related services; conduct fitness membership tours as needed.
• Direct members and staff to activities throughout the facility. Support world class service model by actively engaging with customers; take ownership of every situation through resolution. Delegate tasks to co-workers to ensure timely completion, if appropriate. Follow up to ensure customer need has been satisfied (as appropriate.)

• Maintain a smooth and efficiently run main desk; answer and transfer all calls in a timely manner; use operating systems to prepare for members and visitors arrival following all check-in and safety procedures.
• Process registrations and payments; receive cash, check, and credit card transactions; process end of day paperwork per cash handling and operating standards.
• Provide administrative support to Bernard Weinger JCC as needed. Be proactive in seeking out daily, weekly, and monthly projects to support programs and services as assigned by Manager.
• Maintain updated door access for participants through the JCC operating system; ensure all staff and participants show proper photo identification/badge validating purpose for being on site and/or in the building.

• Repetitive movement of arms and hands to operate computer, keyboard and mouse.
• Ability to stand; walk and stoop, kneel, crouch, or crawl.
• Ability to operate equipment such as phone, computer keyboard, calculator and standard office equipment.
• Be able to frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds.
• Vision: close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• React with physical and mental alertness in emergency situations and assist in evacuation of building.

Part time – 9 hours per week

• Sunday: 7:00 AM - 1:00 PM
• Tuesday: 5:45 PM - 9:00 PM

Part-Time Hourly

$17.75 - $18.75 per hour

• High school diploma required;
  Associates or Bachelors degree preferred.
• Previous administrative support experience in a highly customer service-oriented environment preferred.
• Previous experience in a sales role and/or busy front office operations helpful.
• Intermediate proficiency in Microsoft Word, Excel, Salesforce, or similar CRM databases with the ability to learn other systems as required; paid training provided.
• Good organizational and multitasking abilities; detail orientation a must.
• Ability to work independently and with initiative, planning, organization, and follow through essential.
• Strong team spirit and desire to work with others to achieve the goals and mission of the Engagement department.
• Must have access to reliable transportation and a valid driver's license.

JCC Chicago offers an array of benefits to full-time union staff, depending on number of hours worked, including:

• Health, dental, and vision insurance
• Participation in a retirement plan with matching contributions
• Life insurance and short/long term disability coverage
• Vacation time, sick time, and paid observance of secular and Jewish religious holidays
• Employee Assistance Program (EAP)

• Free fitness membership at JCC Chicago community centers and aquatics facilities
• Meaningful discounts on JCC Chicago programming, including day and overnight camp, Early Childhood, and event rentals
• Professional development opportunities with the JUF/Jewish Federation
• Tuition Assistance Program

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