Dispatcher, Customer Service​/HelpDesk

Overview

Dispatcher position in the Northbrook, IL office. The Dispatcher coordinates and schedules a team of field service technicians in a fast-paced HVAC service organization, maintains an organized daily workflow, responds to customer requests, and supports the company s growth. Provides BEST IN CLASS customer service.

• Daily scheduling of field service technicians
• Direct interaction with customers in need of service
• Answer inbound calls
• Make outbound calls to schedule service and solicit future business
• Dispatch technicians to jobs
• Help team members with side tasks
• Maintain customer database
• Provide BEST IN CLASS customer service

• 1 - 5 years of customer service experience
• Desire to achieve goals, both personal and professional
• Hard work ethic and willingness to work OT when necessary
• Strong team mentality
• Experience in a customer service role where the phrase “customer first” was practiced daily
• Experience with Service Titan system is a bonus

• Competitive salary with future bonus opportunities
• Medical, Vision and Dental Insurance
• Paid vacation and holidays
• 401K with employer match
• Short-term and Long-term disability
• Life Insurance

Full-time