Mail Services Specialist

Position Summary

The Mail Services Specialist is responsible for the accurate, efficient, and timely handling of incoming and outgoing mail and parcels within a corporate, campus, or retail setting. This role ensures that all items are processed in accordance with company policies and industry standards, while providing excellent service to internal and external clients. The position will also provide a variety of support services associated with equipment, supplies and fulfillment based on customer account requirements.

The role may interact with customers and must deliver a positive customer experience, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. The Mail Services Specialist works with minimal instruction and supervision and interacts daily with customers, managers, team members and vendors to accomplish established business objectives.

Fed Ex Office benefits are based on position, average hours, length of service, and plan/program requirements. Below is a general description of benefits eligibility and timing for U.S. regular employees.

• Full-time employees are eligible to enroll in medical, dental, and/or vision coverage and participate in Flexible Spending Accounts (FSA) on date of hire.
• Part‑time employees who have completed 91 days of employment and worked a minimum average of 17 hours per week are eligible to enroll in medical, dental, and/or vision coverage and participate in Flexible Spending Accounts (FSA).
• 401(k) plan with company match after one year of service; eligibility begins on the first day of the month coincident with or following one month of service.
• Educational assistance up to $5,250 per calendar year for tuition and other allowable education expenses. Must be working at Fed Ex for 90 continuous days to receive reimbursement.
• Paid time off program includes holiday pay, bereavement time, and accrual programs for paid vacation and sick time. The amount of paid time off depends on job classification and length of employment.
• Employees accrue paid sick time at a rate of one hour for every 30 hours worked, up to 72 hours, unless a higher amount is otherwise required by law.
• Vacation accrues based on position, hours worked, and years of service unless otherwise required by law. For part-time employees, start accruing after 1 year of service at a rate of 3.34 hours for every 173 hours worked. For full-time employees, start accruing vacation time immediately based on hours worked to accrue approximately one or two weeks of paid vacation in the first year and increase with tenure.
• 4 premium holidays, 2 non-premium holidays, and 2 floating holidays.
• 2 weeks paid parental leave.
• Paid Military Leave (up to 80 hours for full-time or up to 40 hours for part-time) during short-term military leave of 21 days or less.
• Adoption Assistance Program (regular part-time/full-time employees with 12 months continuous service), LTD & STD Disability (regular full-time employees after completing 180 days of active employment), Life Insurance (part-time/full-time employees are eligible for basic and supplemental life insurance and accidental death and dismemberment on date of hire), Commuter (part-time/full-time employees in all locations on date of hire, coverage begins two months after election, can elect anytime in the year), and Voluntary benefits (regular part-time/full-time employees on date of hire).

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Primary responsibility for coordination of all mail and shipping related services and activities.
• Pick-up and deliver customer packages and mail throughout the onsite.
• Maneuver packages with appropriate equipment and/or assistance from another person.
• Assemble packages and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages and affixing labels to parcels.
• Operate and maintain an automatic mail processing machine (mail meter) for outbound mail.
• Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates.
• Sort and prepare packages and mail for pickup or delivery to the designated mail stops.
• Utilize a tracking system to properly log the receipt and release of packages.
• Utilize pallet jacks and other large package handling equipment.
• Employ investigative research for packages and mail with unknown recipients.
• Operate duplicating equipment (copiers, scanners) and perform routine equipment checks, if applicable.
• Address basic issues like paper jams or toner replacement; escalate technical issues to technicians when needed, if applicable.
• Maintain convenience copier areas by keeping them clean and well-stocked, if applicable.
• Handle various fulfillment tasks, such as furniture or conference room setup.
• Deliver completed print/copy/mail items to team…