Group Process Lead – Collections & Bad Debt

Responsibilities

• Proactively manages portfolio of bad debt cases utilizing Salesforce workflow software.
• Communication with internal teams (Legal, Operations, Sales, Accounting, Cash Application, Customer Service, etc.) on problem resolution.
• Knowledge of bankruptcy handling (Chapter 7 & 11) is preferred.
• Ensure polices and procedures are followed in accordance with SOX controls.
• Partners with collection agencies and attorneys to coordinate best practices in the pursuit of outstanding debt.
• Provide guidance to Sales teams on bad debt requirements to reinstate customers once bad debts are paid in full.
• Responsible for the coordination and withdrawal of files and multiple listings.
• Performs special projects and other duties as directed.
• Reconciliations of UL invoices pre and post-bankruptcy filing.
• Update and change customer profiles and credit limit status through Oracle software.
• Works with management to determine transaction effectiveness, metrics, and track performance to bring about improvements in processes.
• Works with Accounts Payable to process vendor payments.
• Prepare reporting for other UL team members.
• Creation of purchase orders for third party collection agencies.
• Manage bad debt recoveries with internal stakeholders.

This is a full-time, hybrid (3 days a week on-site) role at any of our US office locations. Northbrook or Chicago is preferred.

• Proactively manages portfolio of bad debt cases utilizing Salesforce workflow software.
• Communication with internal teams (Legal, Operations, Sales, Accounting, Cash Application, Customer Service, etc.) on problem resolution.
• Knowledge of bankruptcy handling (Chapter 7 & 11) is preferred.
• Ensure polices and procedures are followed in accordance with SOX controls.
• Partners with collection agencies and attorneys to coordinate best practices in the pursuit of outstanding debt.
• Provide guidance to Sales teams on bad debt requirements to reinstate customers once bad debts are paid in full.
• Responsible for the coordination and withdrawal of files and multiple listings.
• Performs special projects and other duties as directed.
• Reconciliations of UL invoices pre and post-bankruptcy filing.
• Update and change customer profiles and credit limit status through Oracle software.
• Works with management to determine transaction effectiveness, metrics, and track performance to bring about improvements in processes.
• Works with Accounts Payable to process vendor payments.
• Prepare reporting for other UL team members.
• Creation of purchase orders for third party collection agencies.
• Manage bad debt recoveries with internal stakeholders.

• Some University (equivalent to a US Associates’ degree) in Accounting or related field
• and generally, four years of collections, credit, billing experience. Knowledge in Accounting and
• Financial systems with internal controls.
• High degree of competency in MS office Suite, specifically Excel.
• Good communication skills both written and verbal, problem solving, analytical ability, critical thinking and performing root cause analysis.
• Works independently in a fast-paced environment.
  
  Requires good organizational skills.
• Experience communicating with internal and external customers in a customer to cash environment.

UL Solutions has been pioneering change since 1894 and we’re still leading the way. From day one, we’ve blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science.

That’s where you come in — because none of it could happen without you. It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a more sustainable place. It takes bold ideas and brilliant minds to build a better world for future generations across the globe.

This is more than a job. It’s a calling. A passion to use our expertise and play our part in creating a more secure, sustainable world today — and tomorrow. As a member of our safety science community, you’ll use your ideas, your energy and your ambition…