Senior Branch Specialist; Personal Banker

Senior Branch Specialist (Personal Banker)

Job Category: Branches/Retail

Requisition Number: SENIO
002304

• Posted :
  May 12, 2026
• Full-Time
• On-site

Northbrook - Branch

1334 Shermer Road

Northbrook, IL 60062, USA

Consumers Credit Union is recruiting for a Senior Branch Specialist (Personal Banker) at our Northbrook branch. As a Senior Branch Specialist, you’ll develop relationships with our members, become their financial expert, and educate them about products/services that will make a positive impact in their lives.

What you’ll do in this role:

As a Senior Branch Specialist, you’ll develop relationships with our members, become their financial expert, open specialized accounts and educate them about products/services that will make a positive impact in their lives. This position is a combination of being a Personal Banker with some Teller responsibilities. It offers a variety of work throughout the day, involves sales goals and is perfect for those that enjoy exceeding goals and earning extra incentives!

• Identifying financial products/services that will benefit our members, and guide them toward those that are in their best interest. Overcoming objections and delivering service‑minded sales.
• Processing a wide array of requests for specialized and/or complex accounts and consumer loan applications for members.
• Being a team player who wears multiple hats: greeting members and directing them to the appropriate specialist, answering calls for assistance.
• Ensuring policies, procedures, compliance, audits, quality control, and balancing standards are adhered to.

• High School diploma or equivalent.
• 2 years of similar work experience in retail, customer service, guest relations, sales, cash handling, or a financial institution (Teller, Personal Banker preferred).
• Comfortable promoting products and services, educating members, and engaging in sales‑oriented conversations.
• Computer proficient in data processing platforms, email, internet/intranet, instant messaging, and Microsoft Office.
• Excellent interpersonal and communication skills.
• Ability to multitask, work at a fast pace, and stay organized.
• Propensity to be helpful, positive, act with integrity, and embrace inclusion & diversity.
• Availability to work 40+ hours per week, scheduled across:

• Monday – Thursday: 8:30 AM – 5:30 PM
• Friday: 8:30 AM – 6:30 PM
• Regular Saturdays: 8:30 AM – 1:30 PM

The salary range for this role is $18.34 – $27.51 per hour and is eligible for sales incentives. Compensation is determined based on skill set, experience, training, licensure, certifications, and business needs.

The company offers medical (High Deductible, HMO, PPO), dental, vision, spending accounts, short‑term and long‑term disability, life insurance, and other plans effective from the date of hire. Employees are eligible to participate in a 401(k) savings plan at any time. Automatic enrollment in the pension plan occurs after six months of employment and 1,000 hours of service and reaching age 20.

CCU complies with all applicable laws and policies regarding equal opportunity and non‑discrimination. The employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the “Know Your Rights” notice from the Department of Labor.