Front Desk Agent

Job Summary

Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering.

• Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hotel’s Reward Program and provide recognition and benefits to all present members.
• Accept payment for guests’ accounts both at the time of registration and ntain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
• Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
• Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre‑registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis.
  
  Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager.
• Ensure all necessary reports and forms are completed daily.

• Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
• Book reservations for those guests who approach the Front Desk.

In accordance with Illinois law, the compensation and benefits for this position are as follows:

$17.00 – $17.00 per hour

Compensation within this range will be determined based on relevant experience, skills, and other job‑related factors consistent with applicable law.

• Paid time off, including:
  • Paid holidays
  • Paid sick leave and/or paid leave
  • Vacation time
• Medical, dental, and vision insurance
• Life and disability insurance
• Employee Assistance Program (EAP)
• Employee discounts (e.g., hotel stays, food & beverage, and partner programs)

This position is eligible for paid leave benefits in accordance with applicable state and local laws. The Company provides paid leave benefits that meet or exceed legal requirements. Details regarding accrual, use, and eligibility will be provided upon hire.

Work schedules for this position are based on business needs and may vary, including:

• Evenings, weekends, and holidays
• Shifts based on occupancy levels, events, and seasonal demand

Schedules are communicated in advance in accordance with Company policy.

We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.

SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Extensive knowledge of the hotel, its services and facilities.
• Must have excellent customer relations skills and leadership capability.
• Must be detail oriented with outstanding organizational and communication skills.
• Must have excellent leadership capability and customer relations skills.
• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

• Must be able to stand and exert well‑paced ability for up to 4 hours in length.
• Must be able to exert well‑paced ability to reach other departments of the hotel on a timely basis.
• Must be able to exert well‑paced ability in limited space.
• Must be able to lift up to 15 lbs. occasionally.
• Requires grasping, writing, standing, sitting, walking,…