Sales & Servicing Manager

The Sales & Service Manager is responsible for generating and servicing group business with a primary focus on wedding room blocks and small corporate meetings. This position manages the entire client experience—from initial inquiry and contracting through planning, execution, and post-event follow-up—while working closely with hotel departments to ensure exceptional service and maximize revenue opportunities.

• Solicit new and existing business to meet or exceed guestroom and food & beverage revenue goals through telephone prospecting, outside sales calls, networking, site tours, referrals, and written communication.
• Manage wedding room block bookings from the initial inquiry through event completion, ensuring a seamless client experience.
• Sell and service small corporate meetings, including guestrooms, meeting space, and food & beverage, from contract through departure.
• Build strong relationships with clients by understanding their needs, providing timely communication, and delivering outstanding customer service throughout the planning process.
• Prepare proposals, contracts, banquet event orders, rooming lists, and other sales-related correspondence and documentation.
• Conduct hotel site inspections and participate in client meetings as needed.
• Coordinate with Catering, Conference Services, Front Office, Housekeeping, Food & Beverage, and other hotel departments to ensure successful event execution.
• Maintain accurate account information, booking reports, CRM updates, and client files.
• Participate in daily Rev Max meetings, sales meetings, pre-convention meetings, training sessions, and other required hotel meetings.
• Follow up after events to evaluate guest satisfaction, identify future business opportunities, and strengthen client relationships.
• Develop and maintain knowledge of hotel products, market trends, competitive hotels, and industry developments.
• Represent the hotel professionally within the local community, attending networking events, trade shows, and industry functions when appropriate.
• Demonstrate professionalism, teamwork, and a commitment to delivering exceptional guest experiences while serving as a positive role model for fellow associates.

• Assist with sales reports, forecasting, market research, and competitive analysis.
• Support other sales team members during high-volume periods.
• Participate in hotel-wide initiatives, special events, and community activities.
• Perform additional duties as assigned to support the Sales & Marketing team and overall hotel operations.

In accordance with Illinois law, the anticipated pay range for this position is:

$50,000 – $50,000 per year.

The final offer will be based on factors including, but not limited to, relevant experience, skills, education, internal equity, and market conditions.

• Medical, dental, and vision insurance
• Paid time off (vacation, sick time, holidays)
• Six paid company holidays and one floating holiday
• 401(k) with company match (up to 4%)
• Life and disability insurance
• Employee assistance programs
• Employee discounts (hotel and travel discounts)

Eligibility for benefits may vary based on position, employment status, and tenure.

• Bonus or incentive programs
• Commissions (if applicable)

Details will be provided during the interview process.

We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.

• Bachelor's degree in Hospitality, Business, Marketing, or related field preferred, or equivalent hospitality experience.
• Previous customer service, hospitality, hotel operations, or sales experience preferred.
• Passion for hospitality and building relationships with clients.
• Strong organizational and time management skills with the ability to manage multiple projects simultaneously.
• Excellent verbal and written communication…