People Operations Specialist - Leaves and Retirement

Make a Meaningful Impact from Day One

Every employee’s journey includes moments that truly matter – times when thoughtful guidance and genuine care can make all the difference. If you’re someone who finds purpose in supporting others through life’s important transitions, this role offers a unique opportunity to do just that. Join a team that champions compassion, clarity and connections, and help shape an employee’s experience that people remember for all the right reasons.

Together, we’ll make sure our employees feel seen, supported, and valued when it matters most.

Every employee’s journey includes moments that truly matter – times when thoughtful guidance and genuine care can make all the difference. If you’re someone who finds purpose in supporting others through life’s important transitions, this role offers a unique opportunity to do just that. Join a team that champions compassion, clarity and connections, and help shape an employee’s experience that people remember for all the right reasons.

Together, we’ll make sure our employees feel seen, supported, and valued when it matters most.

In this highly impactful position, you’ll guide employees and People Leaders through some of the most meaningful moments in the employee lifecycle – including leaves of absence and the transition to retirement. You’ll serve as a trusted advisor, providing thoughtful, personalized support that helps employees feel cared for, informed and confident during these important milestones.

As a key member of our Milestones & Events team, you’ll manage complex, sensitive situations with empathy and precision. You’ll collaborate closely with internal partners and external vendors to ensure we deliver a seamless, complaint, and exceptional experience from start to finish.

We’re looking for someone who is proactive, resourceful, and comfortable navigating ambiguity. If you’re a strong relationship builder with a knack for coordinated problem‑solving – and you’re energized by helping others – this is a role where you can truly make a difference.

- MB1

• Administer a full range of leave programs – including FMLA, state and local leave requirements, USERRA, and short‑term disability – ensuring accuracy compliance, and a supportive employee experience.
• Service as the primary point of contact for employees and People Leaders, offering clear guidance, compassionate support, and subject‑matter expertise throughout the leave or retirement process.
• Provide end‑to‑end case management through the Service Now platform using a strong consultative approach to help employees understand their options and next steps.
• Collaborate closely with internal and external partners to coordinate handoffs, share timely updates, resolve escalations, and maintain regulatory and policy compliance.
• Identify and champion process improvements, recommending automation and streamlined workflows that reduce manual work and enhance the overall employee experience.
• Manage complex, sensitive cases across all levels of the organization, partnering with Legal and Field HR to mitigate risk and ensure ethical, compliant decision making.
• Maintain accurate, up‑to‑date employee data in Oracle HR, ensuring strong data integrity and alignment across systems.
• Oversee shared mailbox operations, responding promptly to inquiries, escalating issues as appropriate, and organizing communications to support consistent governance and documentation practices.
• Schedule and facilitate one‑on‑one consultation meetings, addressing individual questions and helping employees and leaders fully understand their options.
• Analyze survey and feedback data to identify trends, elevate opportunities for improvement, and contribute to continuous evolution of the employee experience.

• Bachelor’s degree in Business, Human Resources or related field – or an equivalent combination of education and experience in a related employee‑facing role.
• At least two years of experience in Human Resources, ideally in a role involving employee support or case management.
• Experience with benefits or leave administration is strongly preferred,…