Human Resources Specialist, Shared Services and ; In-Office

Human Resources Specialist, Shared Services and Benefits (In-Office)

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The Human Resources Specialist,Shared Services and Benefits serves as the firstpoint of contact for employees on all Human Resources topics, delivering exceptional customer service while ensuring a positive and consistent employee experience. This role interprets andprovidesadvice and support for a broad range of HR topics, including benefits, leave administration, HR policies, HR systems, payroll-related inquiries, and employee lifecycle processes. The Specialist resolves questions and interpretspoliciesand applies knowledge tomore complex issues, takingtheappropriatepartnersto ensure employees receivetimelyandaccurateresolutions.

This role also supports HR operations, benefits administration, and data integrity whileidentifyingtrends and partnering across HR to improve processes, training, resources, and the overall employee experience.

• Serve asapoint of contact for employee HR questions and requests, providing timely,accurate, and professional support.
• Resolve HR inquiries andpartnerwith HR Business Partners,Areas of Focus (Centers of Excellence), Payroll, IT, managers, and vendorsto solve complex issues while ensuring issues are fully resolved.
• Serve asresourceonemployee benefits and leave administration, including health and welfare plans, FMLA, disability, and other leave programs.
• Support annual Open Enrollment, employee communications, and educational sessions.
• Process employee lifecycle transactions and maintainaccurateHRIS records through regular audits and data validation.
• Audit benefits data, processvendorinvoices,and resolve discrepancies.
• Maintain HR knowledge resources and promote employee self-service tools.
• Identify recurring employee questions and operational issues, partnering across HR to improve training, communications, systems, and processes.
• Track service metrics and contribute to continuous improvement initiatives that enhance HR service delivery andthe employee experience.

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Ability tomanage multiple priorities while maintaining accuracy and attention to detail.
• Strong organizational, analytical, and problem-solving skills.
• Ability to handle confidential information with professionalism and discretion.
• Collaborative mindset with the ability to build effective relationships across teams.
• Proficiency with HRIS systems and Microsoft Office applications.
• Continuous improvement mindset with a desire to enhance processes and the employee experience.
• Demonstrated initiative and interest in growing within the Human Resources profession.

• Bachelor's degree in Human Resources, Business Administration, ora related field, or equivalent experience.
• 2+ years of experience in Human Resources, HR Operations, Shared Services, Benefits Administration, ora relatedHR function.
• At least 1 year of experience administering employee benefits and leave programs.
• Experience supporting employees in a customer-focused environment.
• Experience with HRIS systems and Microsoft Office.
• Knowledge of FMLA, ADA, COBRA, and other applicable employment regulations.
• SHRM-CP, PHR, or other HR certification, preferred

Kemper Sports Management  is an Equal Opportunity Employer

• Pay Range: $50,000 - $75,000 (commensurate with experience and qualifications)
• A highly collaborative, solution-focused, and fast-moving team culture
• Life insurance and Disability
• Retirement and 401(k) match
• Paid time off and sick time and volunteer time
• EAP resourcesOtherdiscounts

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.