Procurement Business Systems Analyst

Overview

At CF Industries, our mission is to provide clean energy to feed and fuel the world sustainably. Our employees focus on safe and reliable operations, environmental stewardship, and disciplined capital and corporate management. By joining CF, you will be part of a team that brings varied experiences, knowledge and diverse talents to deliver important work and pursue complex, exciting opportunities that help you grow.

We value open collaboration and encourage you to share your views and opinions. Our eight manufacturing complexes in the United States, Canada, and the United Kingdom, an extensive storage, transportation and distribution network in North America, and global logistics capabilities underpin our strategy to accelerate the world’s transition to clean energy.

Job Summary:

Job Description:

Major Responsibilities:

• SAP and Coupa Support
• End User Support:
  Provide timely and effective support to end users regarding the procure-to-pay process and systems and ensure accurate and complete data documented in tickets prior to closure in Service Now. Coordinate with SAP and Coupa IT teams to address user inquiries and issues. Escalate and communicate issues to the appropriate resources when necessary.
• Training:
  Responsible for all aspects of employee training and vendor onboarding. Create, maintain, and deliver training materials to both employees and suppliers.
• Change Management:
  Manage process and system changes, including training, communications, go-live readiness, and leading applicable stakeholder calls.
• Process Improvement:
  Proactively track, monitor, and analyze systems and processes to identify opportunities for improvement. Articulate opportunities, analyze processes/data, identify solutions and alternatives, and coordinate alignment.
• User Access Control:
  Coordinate approval of SAP and Coupa users.
• Security and Compliance:
  Support the completion of annual audit and SOX control procedures.
• Supplier Enablement:
  Manage the Coupa supplier onboarding process from supplier identification to invitations and ongoing communications.
• Catalog Management:
  Manage content within Coupa by creating and maintaining supplier catalogs and forms with site procurement and category managers.
• Documentation:
  Maintain detailed documentation of systems configurations, processes, and service records.
• Stakeholder
  
  Collaboration:
  
  Work across the organization to resolve issues and address process and system enhancements. Liaise with Accounting, Accounts Payable, Maintenance, IT and others as appropriate.
• Master Data:
  Maintain Coupa/S4 master data in alignment with Global Master Data Governance policies and in coordination with site procurement.
• Issue Resolution:
  Liaise with SAP and Coupa to resolve issues, monitor service level agreements and stay updated on new features and updates.
• Performance Monitoring:
  Monitor system performance metrics, identify bottlenecks or issues, and implement optimizations to improve efficiency.
• Approval of new vendor masters and changes to vendor master data fields in coordination with Vendor Maintenance and site procurement.

• Project Support
• Support procurement system-related projects, including implementations, enhancements, integrations, and other related projects.

• Communication and Reporting
• Reporting:
  Provide regular reports on system status, incidents, and usage metrics. Support the development and maintenance of dashboards and reports to analyze ongoing procurement operations efficiency and utilization. This includes synthesizing information to make recommendations on process improvement opportunities for service levels, user adoption, license utilization, spend efficiencies/opportunities and internal control compliance.
• Online Content Management:
  Develop and maintain the department’s online content on multiple internal SharePoint sites and external supplier information websites.

Position

Reports To:

Manager, Performance and Planning

• Education:
  
  BS/BA in business, supply chain, information management or related fields.
• Years of experience (reference JLA): 4 plus years in a system support role.
• Other unique job-relevant attributes:
  Knowledge of procure-to-pay processes, Coupa, SAP,…