Senior AI Chatbot Solutions Analyst

A technology consulting firm in Northbrook seeks a Senior Business Analyst to support AI chatbot implementation for customer service. This role involves translating business needs and workflows into requirements, and liaising between stakeholders and technical teams. Key responsibilities include documenting business requirements, developing process maps, and ensuring collaboration with AI vendors. Candidates should have 7+ years of experience, strong analytical and communication skills, and a background in customer service environments.

A bachelor's degree in a relevant field is required, with a master's preferred.
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