Manager of IT Network Operations

Job Summary

The Manager of IT Network Operations is responsible for leading the implementation and ongoing management of the enterprise's Commercial (IT) and Operating Technology (OT) networks. The technology areas include wide and local area networks (WAN, LAN) with emphasis and network access control and reliability. The incumbent has accountability for the performance and results of a team of IT professionals. This position is viewed as a subject matter expert on IT network operations and provides technical guidance to employees, colleagues and business leaders.

• Collaborate with Vendors to understand current product offerings and future direction of network technologies.
• Collaborate with all IT Managers and Directors to ensure CF's networks meet the needs of all IT Product Teams and enable seamless, cross-vertical interoperability.
• Assesses CF business strategy, long-term enterprise-wide technology standards and develops an appropriate network operating strategy.
• Leads a Governance Council of IT leaders to define and approve the network strategy and future project roadmap.
• May review and negotiate with vendors. May also be primary relationships owner with Suppliers.

• Strong foundational knowledge of Microsoft Azure, SaaS (Software as a Service), Cisco firewalls, routers and switches.
• Managing an insourced or outsourced Network Operations Center.
• Design and troubleshoot network infrastructure to mitigate risk.
• Define enterprise level software‑defined wide area network (SD‑WAN) and related infrastructure.
• Design and troubleshoot network configurations and access control rules of cloud networks (e.g. Microsoft Azure) as well as on‑premises and hybrid environments.
• Design Intrusion Detection and Prevention Systems (IDS/IPS).
• Work closely with IT site leads at various locations in the U.S., Canada, and the U.K. to ensure network solutions are operating as expected.
• Understand and comply with established processes and procedures designed to support internal controls efforts, including Change Control procedures across all modifications to the environment. Identify to management internal controls deficiencies.

• Assess, develops, retains, and recruits IT talent that will support the ongoing needs of the business.
• Manages and assigns personnel; devises and evaluates the staff's work; and prepares performance evaluations.
• Coach and mentor subordinates, identifies training needs and recommends development programs.
• On call support outside of business hours will be required. Safety training may also be required.

• Position
  
  Reports To:
  
  Enterprise Manager, IT
• Subordinate Positions: IT Network Administrators and Architects. May supervise contractors.

• Education: BS/BA in a related field or equivalent experience typically required. Network certifications such as CCNA, CCNP, CompTIA Network+ are desired.
• Years of
  
  Experience:
  
  At least 5 years of related professional experience. Prior experience supervising staff is required.
• Other unique job relevant attributes: Experience with and responsibility for one technology and/or technical function. Implement new technologies from established vendors.

• Breadth of scope: Scope is typically based on a single functional area but may manage multiple functional areas. Typically provides broad coordination across functions given the nature of a second‑level manager.
• Communication and Interpersonal skills: Regularly communicates in writing and verbally. Communicates with broad range of contacts. Information exchanged requires advanced knowledge in multiple areas.
• Complexity: Able to solve typical problems that are encountered.
• Decision making authority: Decisions are complex and impact area(s) managed and possibly areas not directly managed. More independent judgment is expected.
• Financial Accountability: Given the size and scope of the function, revenue and expense are impacted based on the manager's performance.
• Strategic Influence: Primarily impacts the execution and achievement of short‑term strategies.