Desktop Support Systems Analyst

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

About the Role:

We are seeking a customer-focused Desktop Support Systems Analyst to provide high-touch IT support to employees across our Corporate Headquarters in Northbrook and Downtown Chicago, as well as remote  this role, you will deliver white-glove technical support, ensuring a seamless experience for end users—from day-to-day troubleshooting to executive-level assistance and conference room technology support. This is a highly visible position that plays a key role in enabling productivity and delivering exceptional employee experience.

What You’ll Do:

End-User Support Provide Level 2 technical support for hardware, software, and connectivity issues

Support both onsite employees and remote users

Manage and resolve incidents using an ITSM system, ensuring timely resolution

Deliver outstanding customer service aligned with service expectations

Executive Support Provide white-glove support to executive leadership and senior stakeholders

Prepare and support meetings, including live troubleshooting when needed

Maintain professionalism, discretion, and responsiveness at all times

Collaboration & AV Technology Support Microsoft Teams Rooms and conference room technologies

Troubleshoot AV systems including displays, video conferencing, and audio

Ensure meeting rooms are fully functional and ready for use Endpoint Management Deploy, configure, and maintain laptops, desktops, mobile devices, and peripherals

Perform system imaging, software installations, and device provisioning

Support device refresh cycles and lifecycle management

Asset Management Track and maintain accurate inventory of IT equipment

Manage asset lifecycle from procurement through disposal

Support audits and ensure data accuracy in asset systems

What You Bring Minimum 3 years in enterprise desktop support

Strong knowledge of Microsoft 365 (Outlook, Teams, One Drive, etc.)Experience with Active Directory / Entra IDHands-on experience supporting AV and conferencing tools (e.g., Teams Rooms)
Strong troubleshooting and problem-solving skills

Excellent communication skills with a strong customer-first mindset

Ability to support executive stakeholders with professionalism and urgency

Nice to Have Experience supporting a corporate headquarters or executive environment

ITIL Foundation certification

Microsoft certifications (Endpoint, M365)
CompTIA A+ or equivalent

Work Environment Onsite role supporting both Northbrook and Downtown Chicago locations

Flexibility to support occasional after-hours or business-critical events

Local travel between office locations required

Why Join Us?

High-impact, visible role supporting critical business operations

Opportunity to work closely with leadership and enhance user experience

Collaborative, team-oriented IT environment

Exposure to modern workplace technologies and enterprise systems

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Total Rewards The starting compensation for this position is $36.00 per hour. This position may be eligible for performance based bonus plan.

Benefits Package Our comprehensive U.S. benefit offerings include:
Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be…