IT Manager

Position Summary:

The IT Manager oversees day-to-day IT operations, support services, systems maintenance, and user experience while driving automation and AI-enabled efficiency in service delivery.

Position Details:

• Location:
  
  Northbrook, IL
• Schedule:
  
  Full-time, Monday through Friday on-site.
• Compensation: $75,000 - $95,000

• Manage IT help desk and support ticketing system
• Oversee hardware, software, and system maintenance
• Support network and infrastructure performance
• Troubleshoot technical issues across departments
• Maintain IT documentation and system logs
• Support vendor coordination and system updates
• Track IT performance metrics and service levels
• Additional duties as assigned

• Must implement AI-powered help desk and ticket routing systems
• Responsible for automating repetitive IT support tasks
• Expected to use AI tools for diagnostics, documentation, and system monitoring
• Must continuously identify opportunities to reduce manual IT workload through automation

Minimum Requirements:

• 4–7 years of IT support or systems administration experience
• Experience managing help desk or technical support environments
• Knowledge of networking, systems, and troubleshooting
• Experience with ITSM platforms (Service Now, Jira, etc. preferred)
• Associate or Bachelor’s degree preferred

AI Requirement:

• Experience using AI tools to support IT troubleshooting, ticket routing, or documentation
• Ability to automate repetitive IT support processes

• Health
• Dental
• Vision
• 401k & Match
• Paid time off