ServiceNow Platform & IT Service Management Lead
Job in
Northbrook, Cook County, Illinois, 60065, USA
Listed on 2026-07-14
Listing for:
IDEX
Full Time
position Listed on 2026-07-14
Job specializations:
-
IT/Tech
IT Project Manager, AI Business & Operations, IT Consultant, Change Management
Job Description & How to Apply Below
IDEX is seeking a Manager for Service Now Platform & Service Management to own the enterprise strategy, governance, and roadmap for the Service Now platform. You will drive platform health, incident/change/knowledge management, and alignment with IT architecture across the organization.
You will lead discovery, service mapping, automation initiatives, and AI-enabled improvements, with a focus on scalable process maturity and governance reporting.
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