ERP Business Analyst​/Implementation Specialist

If that sounds like you, BTS-IT may be the right next step. BTS-IT develops a customized ERP platform and provides IT services to customers across North America, Europe, Australia, and New Zealand. They offer a fully integrated, industry-specific solution designed for the Metal and Manufacturing industries.

This role is responsible for helping to implement our custom-built ERP solution for metals manufacturing and distribution companies. You will develop new ERP implementations, help to manage upgrades, and support customers throughout the ERP lifecycle.

• developing end-to-end ERP implementation projects from kickoff through go-live
• Work directly with customer stakeholders to gather and document business and functional requirements
• Perform gap analysis to identify system enhancements and workflow improvements
• Document scope and requirements; partner with the product team to create functional specifications
• Lead data conversion and migration efforts between legacy systems and BTS ERP

• Create end-user documentation, training guides, and reference materials
• Develop training schedules and deliver super-user and end-user training
• Lead User Acceptance Testing (UAT) sessions
• Support customer upgrades, including training and UAT
• Review and resolve customer support and help desk requests in a timely manner
• full benefits package included

• 5+ years of experience in ERP implementation, training, and support
• Bachelor’s degree or equivalent combination of education and experience
• Professional working proficiency in French (desired but not required)
• Proven experience leading ERP implementation projects
• Strong understanding of Order-to-Cash and Purchase-to-Payment processes
• Experience implementing large-scale ERP systems such as SAP, Net Suite, Epicor, Infor, or similar
• Experience performing gap analysis, gathering requirements, and writing functional specifications

• Experience in manufacturing and distribution environments
• Knowledge of or experience supporting metals industry solutions
• Experience working with international clients (AU/NZ/UK/Europe)
• Ability to read/write basic SQL queries and understand database relationships

Approximately 30% travel, including domestic and international