Senior Service Desk Specialist - Customer It Support

Job Description

Are you a customer-obsessed problem solver who thrives in a fast-paced technical environment?

At Teletrac Navman, we're looking for a Technical Support, Tier 1 who takes ownership, solves problems at the root cause, and delivers exceptional customer outcomes every time.

This is not a ticket-logging role. You'll be the first and most important point of contact, trusted to diagnose, resolve, and influence customer experience across our ANZ region. If you enjoy taking accountability, thinking critically, and working collaboratively, you'll feel right at home.

• Own customer requests end-to-end across phone, email, and chat
• Diagnose and resolve Tier 1 technical issues efficiently and accurately
• Identify root causes, not just symptoms - and drive first contact resolution
• Maintain high-quality, detailed records across CRM and systems
• Partner with internal teams to
  ** escalate and close
  ** complex cases
• Contribute to improving processes, knowledge, and team performance

• You take ownership and don't pass problems on prematurely
• You're curious and analytical, not just reactive
• You communicate clearly and confidently with diverse stakeholders
• You thrive in structured, fast-moving environments
• You genuinely care about delivering a great customer experience
• 2+ years in customer-facing technical support (phone + email essential)
• Strong foundational IT knowledge (applications, systems, troubleshooting)
• High attention to detail and ability to multitask effectively
• Confidence working autonomously and within a team
• Flexibility to work rostered shifts (Sunday–Thursday, afternoon/evening hours)

Teletrac Navman's goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.

Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit