IT End User Support Specialist

Position Summary

Service Desk Specialist based at the corporate headquarters in Northbrook, Illinois, supporting 750+ staff throughout the US and internationally in both office and field settings.

• Technical Support – Deliver timely end‑user support, document and track incidents, troubleshoot hardware and software including desktops, laptops, printers, phone systems, and peripherals, and escalated complex issues to senior IT staff.
• User and System Administration – Deploy and refresh hardware/software, manage patching and imaging, administer Microsoft Office 365, network devices, and cloud services, and assist with Email, SCCM, Intune, Mimecast and related infrastructure.
• Documentation and Training – Create and update user guides and knowledge base articles, and provide basic device functionality training.
• Security and Compliance – Enforce security policies, participate in audits and testing, and ensure compliance with industry standards and regulatory requirements.

• Associate degree in Information Technology, Computer Science, or equivalent experience; bachelor’s degree preferred.
• 5+ years of service desk experience.
• Basic understanding of networking, Windows, macOS, Android, and hardware components.
• Strong problem‑solving, communication and customer service skills.
• Industry certifications such as CompTIA A+, Network+, or Microsoft Desktop are a plus.

• Strong written and oral communication.
• Interpersonal skills and the ability to research networking issues.
• Customer‑service orientation, self‑motivation, and attention to detail.
• Analytical problem‑solving and task prioritization in high‑pressure environments.
• Team‑oriented and collaborative mindset.

WJE offers a robust total compensation structure with an hourly rate range of $28.65 – $42.98 (gross). The role is non‑exempt and may include overtime and variable compensation. Benefits include health plans (HSA, PPO), a 401(k) with 110% matching for the first 6% of eligible pay, generous paid time off, and educational assistance.

WJE is an Equal Opportunity Employer. We invite all qualified applicants to apply, including individuals with disabilities and protected veterans (VEVRAA federal contractor). WJE will consider qualified applicants with criminal histories in a manner consistent with Fair Chance Ordinances.