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Automotive Product Support Specialist
Job in
Northbrook, Cook County, Illinois, 60065, USA
Listed on 2026-04-17
Listing for:
Old World Industries
Full Time
position Listed on 2026-04-17
Job specializations:
-
Language/Bilingual
Technical Support
Job Description & How to Apply Below
Old World Industries, 3100 Sanders Road, Northbrook, Illinois, United States of America
Job DescriptionPosted Monday, March 30, 2026 at 6:00 AM
POSITION PURPOSE
:
Our Product Support Technician provides both customers and consumers with technical support of our products. The Product Support Technician handles questions and concerns for all OWI automotive products including but not limited to, antifreeze, Heat transfer fluids, windshield wash fluid, wiper blades, diesel exhaust fluid, diesel exhaust fluid dispensing equipment, and automotive lighting.
DUTIES, TASKS AND RESPONSIBILITIES
:
- Provide product technical assistance to customer and consumer technical inquiries via e-mail, telephone, or mail
- Troubleshoot, diagnose, resolve and process returns and defective/damaged product claims
- Document issues and corrective procedures
- Communicate information regarding product quality and other technical information to team members regularly
- Train consumers and customers on the proper use of our products
- Assist with the distribution of Safety Data Sheets
- Assist with maintenance of product claim database
- Assist with maintaining inventory of products used for consumer replacement
- Assist with collecting and sharing information regarding OWI and competitor products
- Work with and coordinate with other departments to resolve customer issues
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