More jobs:
Program Manager Field Customer Excellence
Job in
Northbrook, Cook County, Illinois, 60065, USA
Listed on 2026-06-27
Listing for:
UL Solutions
Full Time
position Listed on 2026-06-27
Job specializations:
-
Management
Program / Project Manager
Job Description & How to Apply Below
- Lead the planning, implementation, and continuous improvement of global Field & Customer Excellence programs that enhance customer centricity, employee engagement, and business performance.
- Manage complex, cross-functional initiatives and work streams, ensuring alignment with organizational priorities and evolving business needs.
- Collaborate with various UL Solutions teams to develop and implement programs, communications, and initiatives that improve customer and employee experiences.
- Establish and maintain program governance, including project plans, milestones, success metrics, risk management strategies, and stakeholder communications.
- Monitor program performance using data-driven insights and analytics, providing recommendations and actionable feedback to leadership.
- Identify, assess, and mitigate program risks and issues while ensuring timely execution and achievement of program objectives.
- Support employee engagement initiatives, including recognition programs, training, communications, professional development, and networking opportunities that foster a connected and high-performing Field Engineering community.
- Lead change management activities that support organizational initiatives, Ways of Working programs, and adoption of new processes, tools, and technologies.
- Develop and maintain strong relationships with internal stakeholders and external customers to strengthen collaboration, engagement, and customer-focused outcomes.
- Prepare and deliver leadership-level communications, presentations, dashboards, and reports to communicate program status, results, key insights, and recommendations.
- Read and follow the Underwriters Laboratories Code of Conduct and adhere to all physical and digital security practices.
- Perform other duties as assigned.
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