Practice Manager at Countryside Animal Clinic

Practice

At Countryside Animal Clinic PC, we are dedicated to fostering a friendly and caring environment where trust between our staff and clients is top priority. We strive to support our clients and their pets through a lifetime of health and happiness.

Countryside Animal Clinic PC has been dedicated to delivering exceptional veterinary care for dogs and cats for decades. We take pride in our personalized approach, ensuring clear and open communication between clients, patients, staff, and veterinarians. We oversee every aspect of a pet’s health. Our approach allows us to provide comprehensive, individualized care tailored to each pet’s unique needs and ensure that our clients receive the highest standard of care at every stage throughout their health journey.

Reporting to the Regional Director of Operations, the Practice Manager manages all essential business functions in veterinary practice and supports the practice teams. The Practice Manager works in partnership with the Managing Doctor (MDVM) to ensure successful practice operations, high client satisfaction, and manage practice teams. In collaboration with the MDVM, the Practice Manager is responsible for ensuring profitability of the practice, growing the business and protecting the practice legacy.

The critical focus areas include Practice Operations, HR, Marketing, Strategic Planning, and IT Management. The Practice Manager must be a strong people manager, possess great business acumen and enjoy leading and developing a team. Additionally, the Practice Manager ensures the practice has engaged and productive teams that drive high‑quality patient care and exceptional client service.

• Business Acumen:
  Understands commercial and economic business matters; how the business works, how we make money, and how strategies and decisions impact financial and operational results.
• Client Service and Customer:
  Servicing and supporting clients with their needs or issues; ensuring all practice activities result in the highest level of client satisfaction. Keeping the client and patients at the center of everything you do.
• Organizing and Planning:
  Making plans, organizing, and structuring the work of self and others; setting priorities and establishing plans with clear goals and time frames.
• Learning and Self‑Development:
  Developing one's knowledge, skills, and capabilities; curiosity for learning, seeking new methods and approaches, and incorporating feedback for growth.
• Motivating and Inspiring:
  Motivating and inspiring others; mobilizing the team to collectively achieve practice goals, modeling leadership behaviors that inspire team members and creating a culture where team members bring their whole selves to work.
• Investigating, Analyzing, and Evaluating:
  Critically evaluating and analyzing information or data; reviewing practice performance and opportunities to drive better results; deciding on a course of action based on alternatives.
• Solving and Improving:
  Making improvements and solving problems; approaching problem solving creatively; navigating conflict; demonstrating resilience when faced with challenges.
• Managing Complexity and Ambiguity:
  Working effectively in unfamiliar or ambiguous situations; remaining calm under pressure and demonstrating learning agility.
• Change Management:
  Managing change and supporting others through change; creating a vision for change, communicating it, inspiring others, and evaluating its effectiveness.
• Developing and
  
  Coaching:
  
  Building others’ knowledge and capabilities; regularly coaching and providing feedback; creating stretch assignments and delegating; intentional development planning.
• Cooperation and
  
  Collaboration:
  
  Cooperating with others and working as part of a team; building and nurturing relationships with key stakeholders to drive the practice’s success and leveraging strategic partnerships.

• Manages practice financial performance, putting plans in place and engaging teams around activities that drive revenue for growth.
• Manages practice expenses including pharmacy, supplies, labor, and facility.
• Ensures appropriate inventory management…