Transportation Operations Manager

Transportation Operations Manager

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes.

From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding.

As a Transportation Operations Manager, you will be responsible for leading and managing the day-to-day execution of inbound transportation operations while driving operational excellence across the network. This role directly manages a team of Inbound Planners responsible for the daily routing of Truckload (TL), Less-Than-Truckload (LTL), and Intermodal shipments, serving as their primary escalation point and ensuring the efficient, timely flow of goods into Distribution Centers.

Your role will focus on translating transportation strategy into execution—leveraging existing reporting and analytics to make informed decisions, resolve issues, and improve performance. You will play a key role in ensuring parcel operations and high-priority shipments are executed effectively, maintaining service levels, controlling costs through strong operational discipline, and leading parcel-related initiatives and process improvements.

In addition, you will provide direct people leadership, performance management, and professional development for your team, establishing clear operational priorities and ensuring consistent execution of transportation processes. You will partner cross-functionally with internal teams and external partners to deliver reliable and scalable transportation operations.

A day in the life as a Transportation Operations Manager...

• Directly manage a team of Inbound Planners, providing performance management, coaching, development, and daily operational oversight.
• Oversee daily inbound transportation operations and routing execution across TL, LTL, and Intermodal to ensure timely delivery to DCs and alignment with network plans
• Manage execution across all modes, including Parcel, to optimize cost, service, and network efficiency
• Make real-time operational decisions related to routing, mode selection, and carrier utilization to support business needs
• Monitor key performance indicators (KPIs), identify performance gaps, and drive corrective actions across the team as needed
• Conduct root cause analysis on service failures, delays, and cost inefficiencies, and implement sustainable solutions
• Oversee parcel execution and high-priority freight, ensuring timely delivery performance, issue resolution, and adherence to operational standards
• Monitor parcel carrier performance, transit times, and charges, escalating issues when appropriate
• Support parcel-related projects and peak season execution initiatives to ensure operational readiness
• Partner with Distribution Centers to optimize trailer cube, scheduling, and inbound flow efficiency
• Collaborate with vendors and internal stakeholders to ensure compliance with routing expectations and execution standards
• Maintain day-to-day operational relationships with carriers to support execution and resolve service issues
• Ensure adherence to transportation SOPs, system processes, and execution standards
• Utilize Transportation Management System (TMS) to execute, manage, and audit shipments
• Support continuous improvement initiatives and process enhancements across inbound operations
• Lead the team through execution against peak season plans and other high-volume business periods
• Perform other duties as required or directed

We'd love to hear from you if you have...

• Bachelor's degree in Logistics, Supply Chain, Business, or related field, or equivalent experience
• 5+ years of transportation or supply chain experience across TL, LTL, Intermodal, and Parcel
• 1–2+ years of direct people management…