Associate Store Manager

Job Summary

As an Associate Manager, you are a key member of the leadership team. You are responsible for ensuring profitability by fostering genuine customer connections, brand loyalty, and community engagement. You’ll provide immediate feedback and coaching to maximize team performance. While you will own a key area of the business, you will also be expected to step into other roles to maintain operational excellence.

• Collaborate with the Store Director to act as a shared business owner with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Support the Store Director with recruiting, training and development efforts.
• Partner with the Store Director and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best‑in‑class customer service.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

• Have 3+ years of full‑time retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem‑solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds (18 kilos).

• Competitive base pay and bonus programs.
• Up to 60% discount on branded products from J.Crew, J.Crew Factory, and Madewell.
• Competitive Paid Time Off (PTO) plan, including paid holidays.
• 401(k) plan with company matching donations.
• Medical, dental, prescription, vision, and life insurance.
• Entertainment, travel, fitness, and mobile technology discounts.

Hourly Range: $26.25 - $32.85. The base salary is part of J.Crew Group’s competitive total rewards strategy, which also includes opportunities for bonus, benefits, and perks. Compensation may vary by geographic region and individual experience.

J.Crew Group (JCG) is committed to diversity, equity and inclusion. We affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation, or any other basis protected under applicable law. We are proud to foster an environment free from discrimination, harassment, and intimidation.

Discrimination, harassment, and intimidation have no place in our offices, stores, or distribution centers. We will not tolerate it in any form, and any behavior or act that violates this policy will result in disciplinary action up to and including termination. We explicitly prohibit discrimination based on a wide range of legally protected characteristics, including but not limited to race, color, ancestry, national origin, religion, sex, pregnancy, marital status, age, sexual orientation, gender identity, disability, and veteran status.