Club Services Associate

15.75 - 18.00 USD hourly

At PGA TOUR Superstore, we are looking for an enthusiastic, self‑motivated, flexible individual to serve as a Club Services Associate. In this role you will handle all club services—re‑gripping, re‑shaping, loft and lie adjustments—while also supporting front‑end operations such as returns, exchanges, gifts and promotions.

• Engage every customer with world‑class service, building lasting relationships.
• Execute all club services, including re‑gripping, re‑shaping, loft & lie adjustments.
• Handle front‑end tasks such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions and coupons.
• Maintain a premier stock and visual presentation of front‑end and services merchandise.
• Keep all club services and front‑end areas, equipment and supplies well‑maintained and operational.
• Demonstrate a culture of ethical conduct, safety and compliance across departments.
• Maintain a clean, professional presentation of the club services desk and surrounding area.
• Communicate repair options, costs and timelines clearly to customers.
• Assess and diagnose club issues, including shafts, grips and heads, to determine necessary repairs.
• Document repair orders, track work progress and maintain accurate records via the Golf & Tennis Services App.
• Stay current on merchandising promotions and marketing events to support a strong merchandising presence.
• Champion products and services, informing, educating and promoting offerings to customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities.

• Strong listening and interpersonal skills, and good verbal and written communication.
• Basic computer skills with experience using Microsoft Office Suite.
• Ability to organize multiple priorities and meet deadlines.
• High school diploma or equivalent.
• 2+ years in retail materials handling, club repair, or similar experience (preferred).

• Must be able to stand for extended periods, climb ladders, move throughout the store and lift a 30‑lb box overhead.

Must maintain flexible availability, including nights, weekends and holidays.

Ability to quickly learn business practices with appropriate training.

Demonstrate strong self‑accountability and a proactive drive for results.

PGA TOUR Superstore is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful; it violates our policies and is not who we are.

Every associate at every level in the organization is prohibited from engaging in any form of discrimination. An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.