Customer Service Associate

Overview

PGA TOUR Superstore is seeking enthusiastic, self‑motivated, flexible individuals to engage customers in the Cashier Area and Club Desk, ensuring excellent service throughout the checkout process.

• Engage with every customer encountered and offer world‑class service by leveraging PGATSS Service behaviors.
• Build lasting relationships that keep customers coming back.
• Greet and engage customers throughout the Front‑End areas (Cashier Area, Club Desk).
• Execute all Front‑End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
• Assist in maintaining merchandise presence at a premium stock and visual level to drive sales and the customer experience.
• Ensure all Front‑End equipment and supplies are maintained and operational.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Keep the Front‑End area clean and professionally presented at all times.
• Accept cash, credit/debit card payments, and gift cards securely, ensuring all transactions are processed correctly and efficiently in accordance with SOPs.
• Answer basic product questions, provide store information, and direct customers to specific store areas or team members when needed.
• Stay up to date on upcoming merchandising promotions and marketing events, maintaining a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
• Champion the products and services offered, and inform, educate, and promote offerings to customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain a best‑in‑class experience for customers.

• Communication
  :
  Strong listening and interpersonal skills; verbal and written communication across functions.
• Computer
  :
  Basic computer skills with working knowledge of Microsoft Office Suite.
• Organization
  :
  Ability to organize multiple priorities to meet deadlines and objectives.
• Education
  :
  High School Diploma or equivalent.
• Experience
  :
  Preferred retail sales, customer service or similar experience.

• Must be able to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.

Must maintain flexible availability, including nights, weekends, and holidays.

Ability to quickly learn business acumen with appropriate training.

Candidates should demonstrate strong self‑accountability and a proactive drive for results.

PGA TOUR Superstore is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Retaliation against those who report discrimination is prohibited.