Mobile Associate – Retail Sales

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions
• Use digital tools to demonstrate network coverage, service plans, and product features
• Complete required training on retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives
• Perform other duties and projects as assigned by business management
• Engage customers and facilitate their technology and service needs in a fast-paced retail environment
• Build product knowledge and demonstrate technology solutions throughout the customer shopping journey

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (Preferred)
• Change Agility (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Engaging People (Required)
• Multitasking (Required)
• Sales (Required)
• Teamwork Orientation (Required)
• At least 18 years of age
• Legally authorized to work in the United States
• No travel required
• Not a DOT-regulated position
• Not a safety-sensitive position

Demonstrates strong customer service and sales skills in a retail environment, utilizing effective communication and problem-solving abilities to engage customers and meet their technology needs. Proficient in multitasking and collaborating with team members to enhance the overall customer experience.

• Customer Service
• Sales
• Communication
• Customer Problem Solving
• Change Agility

• Engaging People
• Multitasking
• Teamwork Orientation

• High School Diploma/GED

• Retail Environment
• Customer Experience
• Technology Solutions

• Digital Tools
• Wireless Technology