Retail Sales Associate – Apparel​/Shoes

15.75 - 18.00 USD Hourly

At PGA TOUR Superstore, we are always looking for enthusiastic, self‑motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring self‑less team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.

Reporting to the Sales and Service Manager, a Soft Goods Associate will engage customers in men’s & women’s apparel, juniors, footwear, clearance, and fitting rooms to drive sales and enhance the customer experience. Responsibilities include assisting with front‑end operations, ensuring merchandise is well‑stocked and visually appealing, and providing expert product knowledge. The Associate maintains a clean, professional environment, offers world‑class service, and builds lasting customer relationships.

Collaboration with the team and feedback to management are key to delivering a top‑tier shopping experience.

• Engage with every customer encountered and offer world‑class service by leveraging PGATSS Service behaviors.
• Build lasting relationships that keep customers coming back.
• Seek out and engage customers throughout soft goods areas (men’s and women’s apparel, juniors, footwear, clearance, and fitting rooms).
• Maintain working knowledge of all front‑end operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc., and assist when needed.
• Keep soft goods areas stocked and visually appealing to drive sales and the customer experience.
• Ensure all soft goods areas, equipment, and supplies are always maintained and operational.
• Maintain a clean, professional presentation at all times.
• Demonstrate in‑depth product knowledge of various soft goods categories and explain features, benefits, and differences to customers.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Stay up‑to‑date on upcoming merchandising promotions and marketing events to keep a strong merchandising presence throughout the life cycle of a promotion.
• Champion product and service offerings, inform, educate, and promote offerings to customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities.

• Communication – strong listening and interpersonal skills, good verbal and written communication skills, ability to communicate cross‑functionally.
• Computer – basic computer skills with knowledge of Microsoft Office Suite.
• Organization – able to organize multiple priorities to meet deadlines and objectives.
• Education – high school diploma or equivalent.
• Experience – retail sales, customer service, or similar experience preferred.

• Must be able to stand for extended periods, climb ladders, move throughout the store, and lift a 30‑lb box overhead.

• Must maintain flexible availability, including nights, weekends, and holidays.

• Ability to quickly learn business acumen with appropriate training.

• Demonstrate strong self‑accountability and a proactive drive for results.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are.

Every associate at every level in the organization is prohibited from engaging in any form of discrimination. An associate who believes they are being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.