Sr API Developer Analyst

Job Summary

The Senior API Analyst will be responsible for designing, developing, and maintaining integration frameworks that enable secure and efficient data exchange between Dynamics 365 Customer Service and enterprise systems such as SAP, Genesys, and other internal and third‑party applications. This role supports the Customer Service workspace on Dynamics 365, collaborating with cross‑functional teams and vendors to build solutions that address complex business challenges.

Strong communication skills and teamwork are essential to deliver high‑quality solutions that enhance Contact Center operations.

• Develop Power Automate flows for business automation
• Design and develop integration solutions and APIs to connect D365 systems with enterprise systems and services.
• Work with API Gateways, REST and SOAP web services
• Ensure API solutions adhere to security, scalability, and performance best practices.
• Collaborate with architects, developers, and business analysts to translate requirements into API specifications.
• Maintain API documentation and version control for all integrations.
• Work with software vendors to configure, integrate, develop, test, and deploy solutions that meet business requirements.
• Ensure zero critical security vulnerabilities in API solutions.
• Develop and maintain integrations between D365 and other enterprise systems (CCaaS, SAP/ERP, etc.).
• Maintain API uptime and reliability at 99.9% SLA.
• Achieve API response times under 500 ms for critical integrations.
• Review and approve technical designs and code for compliance and quality, ensuring adherence to security, scalability, and performance standards.
• Document codebase and maintain clear, concise documentation for ongoing development and support.
• Develop a solid understanding of the company's business domain and apply this knowledge to all software development activities.
• Comply with all company policies, procedures, and regulatory mandates.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (or equivalent experience).
• No certification required, but API‑related certifications are a plus.
• 4+ years of API and integration experience delivering high‑performance, reliable, and scalable solutions.
• Experience developing Power Platform solutions (Power Apps, Power Automate, Power BI).
• Strong experience in API design and development, with experience with Dynamics 365 integrations and enterprise‑scale API deployments preferred.
• Advanced knowledge of Azure services and Dynamics 365 Web APIs with the ability to design and govern integrations.
• Strong understanding of RESTful API design principles, security standards, and performance optimization.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.

• Broad knowledge of software development life cycle protocols.
• Experience documenting complex processes and generating supporting design documents and diagrams.
• Experience working with cross‑functional teams and facilitating solutions to complex problems.
• Ability to work independently and in a team‑oriented, collaborative environment.
• Strong customer service skills.
• Self‑motivated, bias for action.

Base pay range: $ – $ per year. Salary will vary based on location, experience, and skills. The role is bonus and/or incentive‑eligible.

Benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, and additional employee resources for full‑time employees.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.