Front Office Supervisor

Overview

Life as a Front Office Supervisor:
As a Front Office Supervisor with Superhost Hospitality at Tru Northlake, you will be at the forefront of providing exceptional guest experiences and ensuring the seamless operation of our front desk services. Your key responsibilities include:

• Overseeing the daily operations of the front desk, ensuring efficient check-in/check-out processes.
• Leading and motivating the front desk team to deliver outstanding customer service.
• Handling guest inquiries, resolving issues promptly, and ensuring guest satisfaction.
• Collaborating with other departments to optimize overall hotel operations.
• Contributing to the development and implementation of front desk policies and procedures.

We are seeking an individual with the following attributes:

• Leadership
  
  Skills:
  
  Proven ability to lead and inspire a team.
• Hospitality Management:
  Previous experience in hotel management or a related field.
• Problem-Solving:
  Ability to make informed decisions and address challenges effectively.
• Customer Focus:
  Dedication to ensuring outstanding guest experiences.

• Previous experience in a supervisory or managerial role within the hospitality industry is required.
• Availability for varying shifts, including weekends and holidays.
• Strong organizational, communication, and interpersonal skills.

In your initial phase, you will work closely with the Assistant General Manager and front desk team, gaining insights into the hotel s operations, culture, and standards. You ll actively contribute to the overall success of the hotel while participating in strategic planning and team development.

• Comprehensive benefits package, including health, dental, vision, and 401(k) for eligible positions.
• Exclusive travel discounts at our hotel partners and franchises worldwide.
• Participation in our Wellness program to support your overall well-being.
• On-demand pay opportunities for instant access to earnings between paychecks.
• Access to a leadership development program and diverse growth opportunities.
• Inclusive work culture with the chance to be part of our Culture Committee, contributing to a positive and diverse workplace environment.

Join our Superhost Hospitality team dedicated to delivering exceptional dining experiences. Submit your application online.

Superhost Hospitality is an equal opportunity employer, fostering an inclusive and diverse workplace.

People Focused. Performance Driven.

With over 40 years of industry expertise, Superhost Hospitality is committed to Corporate Excellence and Social Responsibility. Our portfolio of dynamic assets, associated with industry-leading brands, prioritizes unwavering service commitment. This approach ensures customer loyalty, attracts exceptional associates, and positions us as a top performer in the industry. Our people-centric culture focuses on attracting, developing, and retaining the best talent, fostering a great work experience, and supporting career advancement.

Join us on a journey that values people and drives outstanding performance.