Senior Solutions Specialist; m​/f​/d

Senior Solutions Specialist (m/f/d) - US THE POSITION

EPG is a leading global provider of supply chain execution software, helping businesses optimize their logistics operations through innovative technology. You will play a key role in delivering Lydia Voice, our industry-leading voice-directed picking solution, to customers across North America.

• You design, develop, implement, and support voice-directed logistics applications, including the implementation and configuration of the Lydia Voice solution for national and international customers.
• You integrate voice systems with WMS, ERP, and other enterprise applications using APIs, web services, and middleware.
• You troubleshoot production issues, identify root causes, implement long-term solutions, and provide ongoing technical support and maintenance.
• You conduct system testing, user acceptance testing (UAT), production deployments, and drive continuous improvement initiatives to optimize customer processes using Lydia Voice.
• You define solution concepts, contribute to Statements of Work (SOW), and ensure successful project delivery.
• You support the Sales team as a technical expert during pre-sales activities and customer presentations.
• You build trusted customer relationships and collaborate closely with Project Management, Development, and Support to deliver outstanding customer solutions.

• You hold a degree in Logistics, Computer Science, Information Technology, or a related field, or have equivalent professional experience.
• You have hands-on experience implementing or supporting voice-directed picking solutions, Warehouse Management Systems (WMS), or other warehouse execution and logistics software.
• You have a solid technical background, including API and system integration, SQL/database management, RESTful web services, and programming in at least one language such as Java, C#, JavaScript, or Python.
• You are experienced in software testing, troubleshooting, and debugging, and are familiar with Git or other source control systems.
• You communicate confidently with both technical and non-technical stakeholders, enjoy working directly with customers, and are organized, solution-oriented, and able to manage multiple priorities in a dynamic project environment.
• You are willing to travel up to 35% (primarily within the U.S., with occasional international travel) and hold a valid driver's license.
• You are based in the Dallas/Fort Worth, TX area.