Forwarding Operations Specialist Air Freight & Expedited Services - Late Shift

For more then 40 years, The Custom Companies, Inc. has set the standard in full-service logistics, providing tailored solutions including Less Than Truckload (LTL), Ground & Air Expedited Services, Full/Partial Truckload, Specialized Services, and Warehousing. Backed by decades of experience and direct access to transportation assets, we deliver smarter, faster, and more reliable solutions, earning the trust of clients nationwide.

About the Opportunity

Forwarding Operations Specialist

We are seeking a dependable, detail-oriented Forwarding Operations Specialist to join our Air Freight & Expedited Services team in Northlake, IL.

Schedule:
Monday–Friday, 12:00 PM–9:00 PM

This is a late-shift, hybrid operations position combining office-based transportation coordination with hands-on dock and warehouse responsibilities. This role is critical to supporting our afternoon and evening operations and ensuring time-sensitive freight continues moving efficiently through the later hours of the day.

The Forwarding Operations Specialist will support the daily movement, handling, tracking, and processing of customer freight from shipment acceptance through final delivery. The ideal candidate understands the fast-paced nature of transportation and is comfortable moving between shipment coordination, carrier and driver communication, system updates, and hands-on freight operations.

Key Responsibilities

Forwarding Operations

• Coordinate daily freight forwarding activities from shipment acceptance through final delivery.
• Enter, maintain, and manage accurate shipment information within the Transportation Management System (TMS).
• Review shipment details, including piece counts, weight and dimensions, routing requirements, service levels, and delivery requirements.
• Coordinate pickups, deliveries, routing, and carrier assignments.
• Monitor shipments in transit and provide proactive status updates.
• Identify and assist with resolving operational exceptions, delays, and service issues.
• Ensure required shipment documentation is accurate, complete, and properly maintained.

Dock & Warehouse Operations

• Provide hands-on support for daily dock and warehouse activities.
• Assist with freight receiving, inspection, staging, consolidation, loading, and unloading.
• Prepare pallets and organize freight for efficient movement and dispatch.
• Verify freight against Bills of Lading (BOLs), manifests, and other shipping documentation.
• Follow proper freight handling procedures to help prevent damage, shortages, and shipment errors.
• Maintain a clean, safe, and organized dock environment.
• Support the preparation and movement of time-critical and expedited shipments.
• Assist with airport transfers, airline tender requirements, expedited recoveries, and critical shipment handling.
• Coordinate closely with Operations and Carrier Sales teams to ensure urgent shipments move successfully.
• Provide reliable operational coverage during the late shift to support time-sensitive afternoon and evening freight movements.
• Support after-hours or emergency transportation requirements when necessary.

Freight Accuracy & Quality Control

• Inspect inbound and outbound freight for accuracy and condition.
• Verify labels, piece counts, packaging, documentation, and special handling requirements.
• Immediately report discrepancies, damages, shortages, or documentation issues.
• Support claims prevention through accurate processing and proper freight handling.
• Assist drivers with pickup and delivery activities.
• Verify carrier documentation and shipment requirements.
• Coordinate dock appointments and freight handoffs.
• Maintain professional relationships with drivers and transportation partners.
• Help support efficient driver turnaround times.

Customer & Operational Support

• Support Operations and Account Management teams with accurate shipment information and updates.
• Communicate shipment status and operational information as needed.
• Escalate service concerns and operational exceptions promptly.
• Help ensure customer commitments are met through accurate and efficient freight handling.

Safety & Compliance

• Follow all company safety procedures and warehouse guidelines.
• Maintain compliance with applicable OSHA requirements…